EMEA MEP Lead

The EMEA MEP Lead will be responsible for the management and delivery of all engineering Services, leading on all technical aspects of facilities services across portfolio. The role will be accountable for the Hard Services delivery and provide leadership to all sites across the region, ensuring delivery of their objectives and the implementation of property-specific operating strategies that achieve the required standards.
The EMEA MEP Lead will work closely with both the account and local client team, responding to requests in a timely and detail-oriented manner. Ensuring exceptional customer service is provided to both internal and external clients and key stakeholders.
What your day to day will look like:
Lead Hard Services Management across the cluster (budgets, schedules, procurement, quality & risk, statutory compliance and governance)
Develop and implement consistent maintenance management practices across sites. Lead service partners and teams in driving performance and best practice to ensure exceptional service delivery
Provide technical support for client's leased space as required
Lead sourcing in the area of regional contracts for technical products or services. Support JLL and client's business pursuits
Accountable for the JLL Engineering Operations Audit program
Drive and deliver innovative cost reduction or sustainability programs
Deliver improvement strategies using quantifiable data driven information from all available technology platforms
Work with the account EMEA Sustainability Manager to identify energy management best practices and innovations that are applicable within the Client account
Accountable for all engineering budgets within the UK portfolio working with the site facilities managers and forecasts and in accordance to the financial timetable
Lead the UK engineering function in support of all client accreditations and certifications (e.g. Client ISO50001, ISO550001 certification)
Communicate regularly with the Client team to build and maintain relationships and work with key business partners and cross functional groups
Manage internal and external Service Level Agreements (SLA) and Key
Performance Indicators to ensure contractual commitments are met or exceeded
Promote high level of customer service to ensure and drive best practices
Ensure business continuity plans are carried out as required to maintain minimum service disruption
Other duties as requested by the EMEA Account Director in order to meet the changing needs and demands of the business
All the time working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors
Conduct risk assessments and follow safety protocols, keeping up to date with latest legislation and trends

You have direct experience in delivering technical Facilities Management services within a fast paced, high profile environment
You have worked in a similar role and have skills to lead and influence others including virtual teams
You have a track record in the management of Hard Services, preferably in both self-delivered and outsourced engineering services contracts
You have experience in financial management and budgeting, identifying cost savings/avoidance
You are able to build and maintain positive client relations and network at all levels
You are able to audit your own work
You are open and have good communication skills
You are proficient with Word and Excel and have a keen interest in technology You strive for excellence in what you do and share ideas for improvement
You are organized, work efficiently and can meet tight deadlines with professionalism and service focused approach
You are adaptable to work to requests and projects that may vary

JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.