Elite Contract Support Officer - Birmingham, B3 3AY

Elite Contract Support Officer - Birmingham, B3 3AY Birmingham, UK Job Description Posted Thursday 27 August 2026 at 01:00 Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role: Elite Security Officer Pay Rate:£14.55

p/h Shift Pattern:Various - Cover minimum 36 hours per week Location: Birmingham Role Requirements:SIA License and manual driving licence Benefits include: Financial support for SIA Licensing and renewalCycle to work salary sacrifice schemeCompany Pension schemeLife Assurance benefitsProgression, training, and development opportunities Additional benefits we offer via our ReWard membership: Discounted gym membershipDiscounts at major retailers and travel suppliersRestaurant and Supermarket vouchersCinema ticketsAccess to 24/7 free Employee Assistance programme Main Duties: Act as a point of contact and information centre for staff, visitors, and tenants.Maintain professionalism in all interactions.Adhere to all instructions, written and verbal.Control access points, allowing or denying entry to visitors.Conduct regular patrols to deter threats to client property and assets.Investigate incidents and take appropriate lawful action as per corporate policy.Complete daily reports with detailed
information, observations, and surveillance footage.Demonstrate excellent communication skills across all platforms, including verbal, written, and via security radios. Must haves: Valid Frontline SIA licenceUK manual driving licenceMinimum 1 year of proven work experience as a Corporate Security OfficerExcellent customer service and communication skillsExemplary standards of personal presentationIT literate with the ability to operate detecting systems and emergency equipmentQuick thinking and problem-solving skillsPositive attitude towards people and challengesMust be available 7 days a week Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision " We look after our
people; our people look after our clients. We aim to retain and attract the very best of both ". Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in