ELEMIS Account Manager

Deliver and exceed daily financial targets through expert product knowledge, upselling, and customer engagement.

Conduct seminars and workshops for spa guests and members to promote product knowledge and increase retail conversion.

Promote and book Skin Lab and Speed Spa (, Biotec) treatments to support overall spa revenue.

Provide exceptional customer service, including meet and greet duties, consultation support, and aftercare advice.

Manage booking systems accurately, ensuring smooth and professional payment processes.

Ensure compliance with health and safety standards within the retail area.

Support in upholding spa presentation standards, including cleanliness, organisation, and staff image.

Work a flexible shift pattern, including evenings and weekends, in line with the operational needs of the business.

Complete mandatory online training modules as and when required to maintain compliance and professional knowledge.

Bannatyne Spa Fairfield features a dedicated retail space equipped with Skin Reveal and Biotec Technology, and we are now recruiting a motivated and experienced Elemis Account Manager to take this area to the next level and drive retail performance forward., NVQ Level 2 & 3 in Beauty Therapy (or equivalent).

Elemis qualified with up-to-date training.

Proven track record in retail sales and target achievement.

Excellent interpersonal and communication skills.

Strong commercial awareness and passion for delivering outstanding customer experiences. A team player with the ability to lead by example and support the wider spa operation.

It would be desirable if you had experience working within a spa or premium retail environment. It would also be beneficial if you had familiarity with Skin Reveal and Biotec technologies.

Joining Bannatyne as an ELEMIS Account Manager offers the unique opportunity to work with one of the UK's leading premium wellness brands in a dynamic, supportive environment. You'll be part of a nationally recognised spa group that champions quality, professionalism, and personal development.

With access to state-of-the-art treatment technology, a passionate team of therapists, and a strong partnership with ELEMIS, you'll have the tools and autonomy to drive performance and make a real impact.

If you're looking to grow your career with a trusted name in the health and wellness industry, where innovation, training, and excellence are at the heart of what we do, Bannatyne is the perfect next step.