Elective Care Telephonist

Based at our office in Northwood, you will take responsibility for effective managing patients bookings, the triage process and using the E-referral service. This is a busy role, with lots of time spent on the phone liaising with patients and booking their appointments. You will need to have a proactive approach and be happy to pitch in and support other services as well as your own, depending on the business requirements.,

• Responsible for the day-to-day administrative duties of HHCIC clinics ( ENT, Gynaecology and Dermatology) .
• Managing patients bookings, triage process and using e-referral service and provide secretarial support.
• Assist in the preparation of consultant led clinics, ensuring efficient administrative support is provided to facilitate the smooth running of clinics by processing referrals received promptly, booking patients into suitable appointments, and ensuring that all record is maintained.
• Work access various location such as the GP Access Centre, Head Office, and Community Clinics.
• Deal with sensitive and difficult calls effectively and escalate issues to the service manager as appropriate.
• Assist in the collection of activity and audit data to support monthly reporting and invoicing.
• Ensure services meet their KPIs
• Attend various locations such as the Walk in centre and Clinics.
• The role will involve call handling and back office support functions
• To undertake other administrative tasks as required for other clinical services which may commence/ be developed.
General office duties, to include answering telephone; taking messages; dealing with post; photocopying; faxing and organising meetings as required Liaise with patients, clinicians and other service providers such as GP practices, GPwER, consultants and other private organisations working with HHCIC, as required, and providing excellent customer services Using E-Referral System and EMIS Web Support and provide feedback to Senior Coordinators/Service Manager Job description,
• Responsible for the day-to-day administrative duties of HHCIC clinics ( ENT, Gynaecology and Dermatology) .
• Managing patients bookings, triage process and using e-referral service and provide secretarial support.
• Assist in the preparation of consultant led clinics, ensuring efficient administrative support is provided to facilitate the smooth running of clinics by processing referrals received promptly, booking patients into suitable appointments, and ensuring that all record is maintained.
• Work access various location such as the GP Access Centre, Head Office, and Community Clinics.
• Deal with sensitive and difficult calls effectively and escalate issues to the service manager as appropriate.
• Assist in the collection of activity and audit data to support monthly reporting and invoicing.
• Ensure services meet their KPIs
• Attend various locations such as the Walk in centre and Clinics.
• The role will involve call handling and back office support functions
• To undertake other administrative tasks as required for other clinical services which may commence/ be developed.
General office duties, to include answering telephone; taking messages; dealing with post; photocopying; faxing and organising meetings as required Liaise with patients, clinicians and other service providers such as GP practices, GPwER, consultants and other private organisations working with HHCIC, as required, and providing excellent customer services Using E-Referral System and EMIS Web Support and provide feedback to Senior Coordinators/Service Manager


• Excellent Communication Skills both written & verbal
• Polite telephone manner
• Microsoft (Word, Excel) Literate
• Excellent Attention to detail
• The ability to remain calm under pressure
Desirable
• Understanding of information governance and patient confidentiality
Qualifications Essential
• - GCSE grade A to C in English and Maths
Desirable
• - Experience with patients/ experience in customer service
Experience Essential
• Polite telephone manner
• Excellent Communication Skills both written & verbal
Desirable
• Knowledge of NHS Systems - EMIS Web, e-Referral System
• Previous experience of a similar role
Person Specification Skills Essential
• Excellent Communication Skills both written & verbal
• Polite telephone manner
• Microsoft (Word, Excel) Literate
• Excellent Attention to detail
• The ability to remain calm under pressure
Desirable
• Understanding of information governance and patient confidentiality
Qualifications Essential
• - GCSE grade A to C in English and Maths
Desirable
• - Experience with patients/ experience in customer service
Experience Essential
• Polite telephone manner
• Excellent Communication Skills both written & verbal
Desirable
• Knowledge of NHS Systems - EMIS Web, e-Referral System
• Previous experience of a similar role
  
  Harrow Health CIC