EHR Adoption Manager

This role is part of the adoption, optimisation and realisation of benefits function in the Digital Transformation and Improvement Directorate.
The postholder is responsible for identifying adoption issues and optimisations within Epic, working at service level and closely with the RNOH CXIOs, IO team, improvement team and with UCLH training and build teams to put appropriate solutions in place to enhance Epic.
This role needs to work across the Epic connect sites, developing working relationships with teams in each organisation. This role is a bridge between the organisations and requires excellent interpersonal, teamworking and negotiating skills., The post holder will take a lead on one or more adoption projects that will lead to greater productivity in Epic. They will be responsible for planning, process mapping, day to day delivery and adjusting plans as required to ensure that risks and issues are mitigated.
They will work alongside clinical and operational teams developing, documenting, and analysing their needs, and help them to agree and deliver clinical best practice standards, future workflows and system optimisation.
While UCLH manages the central testing and technical release of Epic upgrades within the Connect environment, the postholder will act as RNOH's lead for local adoption readiness, clinical workflow validation, and organisational assurance for Epic releases.
The postholder will coordinate RNOH participation in UCLH-led testing cycles, ensuring that RNOH-specific workflows, pathways and configurations are appropriately tested and validated within Epic release environments. The postholder will assess the operational and clinical impact of Epic releases on RNOH services, advising senior clinical and operational leaders on adoption risks, readiness and mitigation actions prior to deployment, Manage on a day-to-day basis the expansion, improvement, and delivery of Epic Adoption for area of responsibility.
Project management of adoption activities over multiple work streams
Act as the RNOH lead for Epic release readiness within the Connect model, coordinating RNOH input into UCLH-managed testing cycles and ensuring RNOH clinical and operational workflows are represented.
Work with the RNOH and UCLH adoption to measure and assess areas of high and low adoption across RNOH for Epic. Develop initiatives to spread good practice and roadmap for addressing areas of weakness.
Ability to construct reports for governance and consensus groups which includes the Epic Development Group
Coaching and development of the wider EHR Team
To coach and develop the wider EHR Team in adoption practices and thinking.
Constructing and delivery training seminars and programmes as required.
Manage any future adoption resources brought in to support as the function expands.
Operational Responsibilities
Work with the Head of Training, Adoption and Logistics to run a successful EHR adoption programme Support the management of a set of high-profile elements of the EHR transformation programme, ensuring the provision of modern, efficient, and high-quality services.
Support the EHR team with a shadowing programme to identify adoption issues and implement quick wins.
Financial Management
Monitor delivery of the configuration within the area of responsibility against benefits realisation plans. Ensure robust control is maintained against key financial performance indicators.
Leadership
Support and motivate staff who are involved in the programme and to create a climate within the services characterised by high standards and openness.
Planning
Formulate and adjust short and long-term plans in response to the changing environment to ensure effective benefits realisation.
Apply project management principles and methods to plan, monitor and deliver team objectives.
Communication
Organise and coordinate regular meetings of groups of stakeholders. Facilitate discussions, analyse multifaceted information, and investigate complex and conflicting issues to advise on solutions.
Information
Produce accurate information about the designer team at appropriate forums as required and implement this into the EHR adoption programme., The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
RNOH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of RNOH will have their original documents verified using this technology.

Please note in order to progress your application, your data will be processed by our 3^rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients
+ Rated Good by the CQC
+ Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
+ Our Research and Innovation Centre works closely with our main academic partner, University College London
+ Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
+ Further major redevelopment underway across the Stanmore site - improving and modernising our facilities to maintain our position as the UK's leading centre for orthopaedic medicine
+ In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
+ Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.
This is a great time to join us and play a critical role in the next stage of RNOH's journey to achieving an outstanding CQC rating.
Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:
+ Patients first, always
+ Excellence, in all we do
+ Trust, honesty and respect, for each other
+ Equality, for all
Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it's important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
Royal National Orthopaedic Hospital NHS Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1., At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:
+ Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
+ Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
+ Ranked #1 among all Acute Specialist Trusts for "We work flexibly."
At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including:
+ 24/7 access to wellbeing support through our Employee Assistance Programme.
+ A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
+ A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
+ Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare
At RNOH, we are more than a workplace-we are committed to patients, to excellence and the wellbeing of our staff., The RNOH operates a Smoke-Free Policy. Smoking is not permitted on any of the Trust's premises (including the grounds that those premises are sited on) or in any Trust owned vehicle.