EHCP Lead Case Co-Ordinator

Gloucestershire EHCP Service is pleased to offer an exciting opportunity for two Lead Case Coordinators to join either the Resolution Team or the Review team.

As a Lead Case Coordinator, you will play a pivotal role in overseeing casework activity, providing guidance to colleagues, and ensuring a consistent, high-quality approach to resolution work, in line with statutory requirements and organisational standards.

The post holder will lead on the coordination and oversight of complex or high-priority cases across the Resolution Team, Review Team, and the wider EHCP service, while providing day-to-day support, advice, and supervision to Case Coordinators. They will monitor workflows and caseloads to ensure timely and effective case progression, including the management of appeal deadlines and mediations, and ensure compliance with relevant legislation, policy, and service standards such as the SEND Code of Practice. Acting as a point of escalation for queries, concerns, and complaints, they will also support quality assurance processes and contribute to continuous service improvement. The role involves liaising with internal teams, families, and external partners to secure positive outcomes, contributing to performance reporting, maintaining accurate records, and confidently presenting cases at Tribunal hearings as a professional representative of Gloucestershire County Council (GCC)., We offer a supportive and collaborative team environment, alongside opportunities for professional development and career progression. The role benefits from flexible hybrid working arrangements and provides the chance to make a meaningful impact within the Resolution Team, contributing to improved outcomes for children and young people across Gloucestershire.

We are looking for someone with strong experience in case coordination, ideally within a resolution, SEND, or statutory service environment, who demonstrates excellent organisational and prioritisation skills. The successful candidate will be confident in leading, coaching, and supporting colleagues, with a strong understanding of relevant procedures, legislative frameworks, and best practice. They will be solution-focused, resilient, and able to effectively manage complex or sensitive situations, while communicating clearly with a wide range of stakeholders. A commitment to delivering high-quality outcomes for children, young people, and families is essential, alongside being a highly professional and supportive individual with the flexibility and adaptability to respond effectively to evolving service needs., We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

For all your hard work, you will receive the following:

Flexible and agile working opportunities

25.5 days annual leave rising to 30.5 days after 5 years continuous service

An option to purchase 10 days of additional leave per year (pro rata for part-time staff)

Family friendly employer offering benefits to help support you and your family

Career development and qualification opportunities

Supportive and positive working environment with regular, robust supervision

Local Government Pension Scheme (LGPS)

Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.

An in-house Occupational Health service

Employee discount scheme

Cycle to Work scheme

Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)

Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.