Educational Digital Support, Cloud & ICT Officer

If you are intending on going for a secondment opportunity, please insure you had notified your line manager/head of service to seek approval, We are seeking an Educational Digital Support, Cloud & ICT Officer to play a vital role in supporting the delivery of high-quality digital learning services within Haringey Learns. This position is responsible for the maintenance and development of the Virtual Learning Environment, Microsoft 365, cloud platforms, and ICT infrastructure, ensuring systems are secure, effective, and fit for purpose. You will provide technical support to staff and learners, troubleshoot issues, manage hardware and software, and contribute to the development of digital and e-learning strategies that enhance teaching and learning., You will join the Haringey Learns service within the Placemaking and Community Development directorate, working as part of a collaborative and forward-thinking team. The service is committed to delivering inclusive, high-quality education and digital learning opportunities to residents. You will work closely with curriculum teams, quality leads, and frontline staff, supporting both day-to-day operations and the ongoing development of innovative digital learning solutions.

You are a proactive and technically skilled ICT professional with strong experience in supporting hardware, software, and network systems. You bring excellent communication and customer service skills, with the ability to explain technical concepts clearly to a range of users. With a solid understanding of Microsoft 365, networking, and cyber security, you are confident diagnosing issues, managing your workload, and delivering high-quality support. You will ideally hold current Microsoft qualifications or accreditations, a Level 3 (or above) ICT or digital qualification, and have knowledge or certification in cyber security (Level 2+), along with VMware technologies or equivalent experience. A flexible and solution-focused approach, alongside a commitment to continuous improvement and digital innovation, will be key to success in this role.

Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.