Education Business Administrator Apprentice

Introduction

A fantastic opportunity to complete a Level 3 Business Administration Apprenticeship whilst working for UCL as an Education Business Administrator. The main purpose of the role is to assist with providing excellent admin support for undergraduate & postgraduate programmes working in close collaboration with the Programme Administration Team.

About the Employer

bout IOE 

IOE is UCL’s Institute of Education. With more than 900 academic staff, 8,000 students, 190 research collaborations and cross-sector partnerships spanning five continents, our seven departments work across education, culture, psychology and social science to improve lives.

Founded in 1902, IOE has been shaping policy and helping government, organisations and individuals navigate a changing society for the last 120 years. We embrace collaboration and excellence to create a future that is inclusive and just, and have been ranked number one for education every year since 2014 in the QS World University Rankings by Subject.

In December 2014 we merged with UCL, putting us at the heart of a comprehensive, world-top-ten university with a shared legacy of innovation and academic excellence.

IOE is led by a Director, supported by three academic Pro-directors and a Director of Operations.  

IOE comprises six academic departments:

•    Social Research Institute (SRI)
•    Learning and Leadership (DLL)
•    Culture, Communication and Media (CCM)
•    Curriculum, Pedagogy and Assessment (CPA)
•    Psychology and Human Development (PHD)
•    Education, Practice and Society (EPS)

About the Department of Academic Programmes Office (APO)

The Academic Programmes Office (APO) is the largest professional service support team at the
IOE. The APO provides student and programme support for all accredited academic programmes, (undergraduate, post graduate and teacher training) as well as for all research student activity.
Under the guidance of the Director of Education and Student Support, the teams are responsible for the academic quality of programmes, timetabling, placement management, adherence to internal and external requirements, production of statistics and returns for internal use and for presentation to external parties.

What You'll Do

The main purpose of this role is to assist with providing excellent and comprehensive administrative support for undergraduate and/or postgraduate programmes by working in close collaboration with the Programme Administration Team.

You will act as a first point of contact for staff and students, carry out general administrative tasks, maintain records and files, and ultimately support delivering a high-quality administrative service to students, colleagues and partners, working in collaboration with academic and professional services colleagues across IOE and UCL.

This is a Level 3 Business Administration Apprenticeship opportunity, and the successful candidate will be provided relevant training, support and supervision to develop and learn on the job.

Duties and responsibilities:

• Assisting with the day-to-day administration of learning and teaching on Undergraduate and/or Postgraduate programmes
• Dealing with routine enquiries around programme administration and signposting to relevant services
• Drafting and proof reading/editing of documents, templates and communication
• Entering data and maintaining accurate and up-to-date records and files
• Providing support with data collation for reporting purposes
• Disseminating programme materials and providing information about programmes through a variety of media
• Assisting in the administration of electronic student records, virtual learning environments and other online resources, keeping them up to date and accurate in collaboration with colleagues as required
• Liaising with other groups and individuals in the Institute, and elsewhere, in support of joint activities
• Contributing to identifying and implementing areas for improvement
• Assisting with induction, support, and mentoring activities for students
• Arranging committee and working group meetings and taking minutes
• Providing cross-cover and support for other programmes on occasion (e.g. during short-term absence or peak times), including providing cover for colleagues
• Providing support with events organisation
• Keeping up to date with guidelines, policies and procedures and attending relevant training
• Undertake other duties commensurate with the level of this role as may reasonably be requested

In addition, the post holder will be expected:

To actively follow and promote UCL policies, including Equal Opportunities and Race Equality policies.

The staff member will have a responsibility to carry out their duties in a way that embodies UCL’s environmental and social sustainability values, actively supporting UCL’s Sustainability Strategy, policies and objectives within the remit of their role.

To maintain an awareness and observation of fire and health and safety regulations. 

To carry out any other duties commensurate with the grade and purpose of the post. 

The successful candidate will need to meet UCL’s expectations of core behaviours as outlined in https://www.ucl.ac.uk/human-resources/policies-advice/core-behaviours-framework 

As duties and responsibilities change the job description will be reviewed and amended in consultation with the post holder. 

UCL is currently trialling hybrid working and it may be possible for the successful applicant to work remotely for up to 60% of the week depending on their location and requirements of the role. This can be discussed during the recruitment process.

Training Outcome

Upon successful completion of the apprenticeship, the post holder will be in a strong position to apply for full employment at UCL.

Skills Required

• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills

Qualifications

• Essential - GCSE - English - 9 – 4 (A *– C)
• Essential - GCSE - Maths - 9 – 4 (A *– C)
• Essential - GCSE - Other - 9 – 4 (A *– C)

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, working hours TBC.

Expected Duration: 1 Year 6 Months

Training Provider: INSPIRO LEARNING LIMITED