ED&I Co-ordinator

At AO, we're on a journey with equity, diversity and inclusion - and this role is a big part of where we're heading next. As our ED&I Coordinator, you'll be the engine behind our inclusion commitments, helping us move from good intentions to meaningful, practical action. This is a hands-on role where you'll work across the business, bringing people with you, building trust, and making the case for inclusion in a way that genuinely lands. What matters most is that our approach is authentic, our people are listened to and have the opportunity to help shape our agenda. That's precisely why this role matters. We need someone who is pragmatic and persuasive; someone who can bring people along, build trust with colleagues at all levels, and make the case for inclusion in a way that connects with real business needs. You won't always be preaching to the converted - you'll also be winning people over, with a wider team beside you working in partnership. Working within our People team, you will help coordinate our employee networks, support the delivery of our D&I commitments, manage external partnerships and help embed inclusive practices across AO Group. Our people are our superpower, and we're unstoppable when we're together! We want your ideas to flow, and what better way to make that happen than being based onsite, 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we we're together!Here's What You Can Expect To Be Doing Supporting employee networks and community

• Helping our employee resource groups (ERGs) stay active, representative and well supported
• Coordinating the set-up of new forums where there's a clear need
• Acting as a key link between ERGs and the Group HR Director, ensuring strong two-way communication
• Representing AO at relevant community events and with external partners, helping build our profile as an inclusive employer
Turning strategy into action
• Supporting the delivery of AO's ED&I strategy, translating commitments into prioritised, practical action plans
• Project-managing ED&I workstreams, keeping things on track and stakeholders informed
• Working with colleagues across the business to ensure our priorities reflect the lived experience of AOers
• Contributing to the review and update of people policies and guidance, in line with ED&I best practice and legislation
Insight, data and reporting
• Co-ordinating focus groups, surveys and consultations to understand AOer experiences
• Analysing data to identify trends, inform priorities and measure progress
• Supporting regular ED&I reporting against agreed objectives
• Keeping up to date with national policy, research and sector best practice, and sharing learning with the wider team, Working with Learning & Development to build and coordinate ED&I learning for AOers and relevant stakeholders
• Acting as a trusted source of advice for colleagues on equality and inclusion topics
• Helping embed ED&I best practice into everyday ways of working across AO Group
• Supporting inclusion across the employee lifecycle, influencing and educating teams to drive lasting change
  
  A strong understanding of equity, diversity and inclusion principles, including bias, privilege, social mobility and intersectionality
• Experience coordinating ED&I projects or programmes of work, with a proactive and organised approach
• Confidenct building relationships and influencing colleagues at all levels, even where ED&I isn't a familiar topic
• A tactful, empathetic style and the ability to handle sensitive conversations with care
• Sound knowledge of People and HR processes, with focus on embedding inclusive practice across the employee lifecycle
  
  We're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.
But we're more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too. We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU.

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work.
• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!, Surname
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That's great! We'd love to know more about you! How do you describe your gender identity? How do you describe your ethnic background? How do you like to describe your sexual identity or sexual orientation? Do you identify as a person with a disability or are you a person with accessibility needs? How would you describe your Neurodiversity?Great! Do you require any reasonable adjustments if we were to invite you to an interview? Reasonable adjustmentsWhat are reasonable adjustments? We want to make sure you have the best possible experience throughout our recruitment journey. If there's anything we can do to make the process more comfortable or accessible, like arranging a ground floor meeting room for an interview or having a sign language interpreter join you, please let us know below. We're here to support you every step of the way. If this role was recommended to you by someone already working at AO, please tick the box and let us know their name. Referrer First Name Referrer Last Name By ticking, this means you are giving us your permission to keep in touch with you over the next 12 months using the information you have submitted. We will share content with you every now and then about AO and update you on relevant job opportunities. To opt out at any point, please email careers@ao.comYour applications in! One of our recruitment team will be in touch soon with an update as soon as they can. In the meantime, why not check out what life at AO is all about! Explore Now Please tell us your salary expectations
• This role is based, 5 days a week onsite at our Horwich. Please confirm this is ok for you?
• Do you now or will you in the near future require visa sponsorship?
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• Takes just 2 minutes to complete!AO is for everyone! We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. Read more How will we use the data? After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve. The data collated won't have any impact on your application and is not shared with hiring managers or the recruitment team.