Ecommerce Manager - Nars And Shiseido

The Ecommerce Manager will own the day to day trading, optimisation, and customer experience of the NARS and Shiseido direct to consumer sites. This role drives performance through data led decision making, and ensures execution excellence across content, merchandising, UX, and onsite optimisation. MAIN RESPONSIBILITIES Ecommerce Trading & Sales Performance

• Deliver the DTC sales plan and manage daily, weekly, and monthly site trading for NARS & Shiseido.
• Forecast sales and plan around launches, promotions, and key traffic moments.
• Track core KPIs (traffic, CVR, AOV, revenue, margin, sell through) and take quick, data led actions.
• Work with supply chain and marketing to ensure accurate product and GWP forecasting for launches.
Merchandising & Customer Journey
• Lead all onsite merchandising: PDPs, PLPs, categories, search, navigation, and filters.
• Ensure products are set up correctly, in stock, and optimally sequenced based on insights.
• Maintain a seamless customer journey, positioning the sites as premium brand flagships.
• Run regular site checks to ensure content accuracy and brand consistency.
Content, Campaigns & Site Experience
• Partner with Brand, CRM, and EMEA UX/UI teams to deliver strong storytelling onsite.
• Brief, manage, and publish all onsite content including campaign pages and launch pages.
• Manage onsite promotions (GWPs, bundles, tiered offers, exclusives).
• Coordinate with the EMEA team on new tools, services, and site improvements.
Optimisation & Analytics
• Use insight tools to understand performance and identify opportunities.
• Analyse customer behaviour and path to purchase to drive continuous improvement.
• Partner with SEO / GEO teams to improve organic visibility and optimise key categories.
• Conduct regular audits of the site to ensure consistent branding in line with guidelines, accurate content, and optimal product placement
Reporting
• Deliver weekly site performance reports with clear insights and next steps.
• Track profitability and margin impact of promotions and trading levers.
Team Leadership
• Manage and develop the Ecommerce Intern
• Encourage a culture of accountability, collaboration, and continuous optimisation in line with Trust8 values.
OUR HIRING PROCESS Once you have applied for the role, our in house recruitment team will screen your CV. We will do our best to get back to all candidates who apply, however in some cases it may not be possible due to the high volume of applications. If you have not heard back from us within 30 days of your application, unfortunately this may be you have not been successful on this occasion. If your CV is shortlisted, then you will be contacted by our recruitment team. They will arrange a pre-screening call, to explore your motivation, suitability and role expectations. After the pre-screen, your application will be reviewed by the hiring manager. Successful applicants will be invited to at least 1 interview. Preferably, we would like to meet you in person and give you the opportunity to test your commute as well as see your potential place of work! In some cases, we may invite you to an assessment centre or to present your ideas in the form of a business presentation. Please note: If you do not have the right to work in the UK and would require sponsorship for this role then you must ensure you meet UKVI requirements for the position which may include having a degree level qualification. Please reach out if you need further information on this and whether we offer sponsorship., Please note: If you do not have the right to work in the UK and would require sponsorship for this role then you must ensure you meet UKVI requirements for the position which may include having a degree level qualification. Please reach out if you need further information on this and whether we offer sponsorship.


• 3+ years' experience in ecommerce trading, merchandising, or site management - ideally within beauty, luxury, or premium retail.
• Strong experience driving ecommerce KPIs and improving CVR, AOV, and customer journey performance.
• Hands on experience with Salesforce Commerce Cloud, CMS tools, and trading dashboards.
• Experience using AB Tasty (or similar A/B testing tools) and Contentsquare (or other behavioural analytics).
• Strong analytical mindset with high proficiency in Excel and GA.
• Highly organised with exceptional attention to detail.
• Positive, proactive, collaborative "can do" attitude.
• Passion for the beauty category, digital innovation, and customer centric thinking.
• Alignment with Trust8: Think Big, Take Risks, Hands On, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success.