ECG Waiting List Officer

As a Waiting List Officer for the ECG department your main duties will cover:
+ Managing waiting lists by priority and date order
+ Booking those next on the list to a date and time that suits them
+ Answering and signposting general enquiries from patients calling our appointments line
+ Working collaboratively with the directorate team to ensure the capacity & demand balance is right
+ Organising your workload and being organised
+ Helping to supervise when needed the reception team
+ Covering on reception when needed
+ working with CDC providers to ensure capacity is filled

The successful candidate will be part of a friendly and dedicated team, supporting the effective booking of patients for their diagnostic appointments and helping to maintain the smooth flow of patients through the department. This is a key front-line role, ensuring a positive experience for patients and supporting the delivery of a high-quality, efficient service.
You will be responsible for a range of administrative and reception duties, including managing appointment systems, liaising with clinical staff, handling patient enquiries both face-to-face and over the telephone, and ensuring patient records are accurately maintained. Excellent communication skills, attention to detail, and the ability to work well under pressure in a busy environment are essential.
This role would suit someone who is organised, flexible, and committed to providing excellent patient care, with the ability to work both independently and as part of a team. In return, we offer the opportunity to work within a supportive department, with access to ongoing training and development within the Trust.

Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you'll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four 'specialist' hospital sites in Greater Manchester. Being a 'specialist' hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples., We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population., Stockport NHS Foundation Trust is committed to promoting and championing a culture of diversity, fairness and equality for all applicants and employees. Applications are welcomed from all backgrounds and we strive to reflect the community we serve in our diverse workforce. Our "two tick" kite mark guarantees a candidate with a disability, who fulfills the essential criteria, an interview at the Trust. We can make reasonable adjustments, and offer support and advice in a variety of ways on request.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
+ Between 27-33 days of annual leave plus bank holidays
+ NHS pension scheme membership
+ Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
+ NHS Staff discounts
+ Cycle to work scheme
+ Salary finance - for loans, savings, budget planning and tips on managing debt
+ Stockport Credit Union- for local financial advice