Early Help Advice Line Lead

Supervise a team of Early Help Advice Line Advisors who provide advice and guidance to professionals and families, initially by telephone and within the home environment in line with the Families First guidance, relevant national standards and local and national legislation and guidance.

Experience

4 years' experience of working directly in Family Support

Experience of partnership work and working with multi agency teams

Experience of supervising a team

Knowledge

Principles of the Children Act 1989

Social Services and Wellbeing Wales Act (2014)

Good knowledge of child protection and an understanding of the referral process

Child development

A range of evaluation tools

The Welsh Government's five year strategic plan, 'Taking Wales Forward' (2016 - 2021)

Wellbeing of Future Generations Act 2015

Skills and aptitudes

Effective management and leadership skills

Ability to motivate others

Ability to chair meetings

Ability to analyse and evaluate information.

Ability to plan work and set priorities

Ability to reflect on own practice and recognise areas of improvement

Ability to identify, assess and manage risk.

Ability to communicate effectively and sensitively in verbal and written form.

Ability to negotiate and liaise with individuals and agencies.

Ability to operate IT casework management systems.

Ability to plan and prioritise work.

Ability to work under pressure and to have a flexible approach to work

Qualification and Training

NVQ level 4 in relevant subject or equivalent

Evidence of continued professional development

Attitude and motivation

Ability to work on own and as part of a team.

Commitment to Equal Opportunities and Anti-Discriminatory practice.

Knowledge and commitment to the concepts of the councils equal opportunities policy

Additional information

Willingness to undertake flexible working and out-of-hours duties where this is a requirement.

A willingness to be supervised and an understanding of the importance of being supervised

Ability to drive/travel throughout the Vale or between locations as appropriate.

The Early Help Advice Line is an integral part of the Vale of Glamorgan's Integrated Front Door, "The Vale Family Compass". We provide advice and support for parents, carers, and professionals in the Vale of Glamorgan, on a range of matters including health and wellbeing, family, housing, finance, and education.

Early Help work with children, young people, and families to give the right support at the right time. We focus on what's going well, help build confidence and wellbeing, and step in early so small problems don't become big ones. We listen, care, and work with you in a way that is friendly, fair, and easy to access - because every family deserves support that makes life better.

Ambitious - Forward thinking, embracing new ways of working and investing in our future.

Open - Open to different ideas and being accountable for the decisions we take.

Together - Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.

Proud - Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.