Early Help Advice Line Advisor

To provide advice and guidance to families/carers, initially by telephone, in line with the Families First guidance, relevant national standards and local and national legislation and guidance.

You will need:

Experience of working in an appropriate statutory/voluntary setting with children/young people and families.

5 GCSEs grades C and above or equivalent.

High level of personal motivation and ability to motivate others.

Additional information

DBS Check Required: Enhanced and Barred Both Adults and Children

The Early Help Advice line offer advice, support and guidance for families and professionals in the Vale of Glamorgan.

The team offer a personal service aimed at listening to the needs of each family. By working with parents / carers / professionals the team support individuals to resolve their concerns independently or identify other services that can offer support.

Ambitious - Forward thinking, embracing new ways of working and investing in our future.

Open - Open to different ideas and being accountable for the decisions we take.

Together - Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.

Proud - Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.

Pay Details: Grade 6: SCP - 14 - 19 (£29,540-£32,061) p.a. £15.31 - £16.62 Per Hour

Hours of Work / Working Pattern: Monday to Friday 37 hours

Main Place of Work: Barry Community Enterprise Centre

Temporary Reason: Families First grant funded until A March 2028.