Early Career Trainee - Service Delivery

As an Early Career Trainee in Service Delivery based in Pollards Wood, you will support a range of projects and initiatives across our Service Organisation. This is a great opportunity to gain hands-on experience in areas such as Lean, process improvement, operational excellence, customer satisfaction and problem solving, while contributing to projects that improve the way we deliver service to our customers. This is a two-year contract, with the opportunity to transition into full-time employment upon successful completion of the programme., Activities & Responsibilities

• Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
• Handle escalations and ensure timely, customer-focused resolutions.
• Support internal teams with tools, parts, and transport logistics.
• Collaborate with global logistics and planning teams to optimize service delivery.
• Supporting process improvement projects and lean initiatives
• Assisting in optimisation and simplification initiatives
• Supporting productivity initiatives and projects to reduce costs, improve efficiency, eliminate manual work and increase speed of service
• Driving operational excellence on the processes under his/her responsibility, focused on customer needs, process standards, quality and productivity
• Monitoring and reporting Key Performance Indicators (KPIs) and ensuring daily compliance with Standard Operating Procedures (SOP's)
  
  Fluency in English with good written and verbal communication skills
• Process mindset and proven ability to meet deadlines in a fast-paced changing environment
• Strong analytical and quantitative skills in a high-volume, customer-centric environment
• Experience in Customer Relationship Management and data management tools preferred
• Excellent planning, prioritisation and organisational skills
• Analytical, problem solving & critical thinking skills
• Ability to work independently with minimum direction
• Embraces all cultural operating behaviors of the company
Eligibility requirements A good level of English and a valid work permit