E-Learning Quality Assurance Officer

The purpose of the role will be to support the team on numerous and varied tasks. You will be responsible for the quality assurance of the content we produce, as well as providing insight on workflows and procedures, flagging issues where necessary. You will focus on achieving and maintaining accuracy, consistency and quality in everything we produce. We are looking for someone with a can-do attitude, who can work unsupervised and with a mindset about constantly improving what we are doing. This is an excellent entry level position for anyone looking for a career in e-learning. The role is primarily based at King's Waterloo Campus, though you may be required to travel to other campuses on occasion.,

• Copyediting and proofreading content, using several style guidelines and referencing systems depending on the programme (e.g. King's In-house Editorial Style Guide, APA, etc.) and ensuring consistency in the layout.
• Performing functionality checks and ensuring the content is accessible.
• Reviewing content on different platforms, such as King's Moodle (KEATS), other virtual learning environments (e.g. EdX), SharePoint, Word, PowerPoint, Adobe Acrobat, etc.
• Identifying and reporting issues on KEATS using quality assurance (QA) tracking tools and ensuring their resolution.
• Making sure that media transcription and captioning are accurate and accessible, and transcripts are available to learners.
• Performing simple edits on the content in KEATS.
• Being up to date with workflows and processes and able to support the team in identifying and resolving issues.
• Working well with project management software (e.g. ClickUp).
• Updating quality assurance process documentation.
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post. This is a full-time post (35 hours per week), and you will be offered a fixed term contract until 9-Aug-2027. We are looking for someone to start in this role imminently, At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension. We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination. When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King's guidance. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible. Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant's own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day. We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application. To find out how our managers will review your application, please take a look at our pages. Interviews are due to be held on w/c 28-September 2026.

To be successful in this role, we are looking for candidates to have the following skills and experience: Essential criteria
• Excellent time management and organisational skills.
• Excellent written and oral communication skills.
• Very strong attention to detail.
• Ability to work proactively and without supervision, following managerial direction.
• Ability to work collaboratively and form good working relationships with academic and professional services staff at all levels.
• Confident and competent IT skills (Microsoft 365, project management tools, Virtual Learning Environments tools or similar) with the ability to learn and adapt to new systems.
• Ability to work under pressure, balance competing priorities and meeting deadlines.
Desirable criteria
• Experience of distance learning or other technology-enhanced learning.
• Experience of working in the Higher Education sector.
  
  About King's Digital
Our mission is to provide transformative, high-quality digital education, so students can learn, wherever they are. We collaborate with academics and professional services staff across the university, and with our external partners, to design, develop and deliver a wide range of educational programmes. Our learners study with us from across the world, choosing when and where they study, working around their schedules. We are a dynamic team with ambitious growth targets in a priority area of development for King's. We proudly foster a supportive culture and community which prioritises both individual and collective wellbeing. Employee support at King's includes flexible working arrangements, paid maternity/shared parental leave, menopausal support, an active wellbeing programme, training and development opportunities and much more. All of our staff benefit from a generous pension contribution as well. As part of hybrid working at King's, all team members can work remotely for part of the week if they wish. Join us as we open futures and unlock potential.

Grade and Salary : £34,713 per annum inclusive of London Weighting Allowance Job ID : 157366