E-commerce Sales Manager

Iron Mountain is seeking a motivated E-commerce Sales Manager to join our Asset Lifecycle Management team. In this role, you will be responsible for driving online revenue growth, optimizing the digital customer experience, and leading cross-functional teams to ensure seamless e-commerce operations. You will join a high-energy team focused on sustainable solutions and digital transformation, partnering with global customers to maximize the value of their inventory. What You'll Do In this role, you will:

• Plan, execute, and optimize digital strategies, ensuring alignment with the overall brand vision and growth goals.
• Lead and develop the e-commerce product listing team, ensuring goals, KPIs, and budgets are met.
• Lead and develop the e-commerce customer support team, focusing on responsiveness, customer satisfaction and customer retention.
• Oversee and optimize all omni-channel sales initiatives and the platforms that support them
• Collaborate with the Digital Marketing team to execute promotional campaigns which increase traffic, conversions, and customer engagement.
• Ensure smooth order processing, fulfillment, and shipping workflows, collaborating with operations teams.
• Work closely with the quality team to uphold product standards and support strong customer satisfaction.
• Monitor inventory lifecycle and sell-through performance, providing clear reporting to ensure key KPIs stay on target
• Coordinate with IT and web development teams to optimize platform performance, troubleshoot issues, and implement enhancements.
• Ensure strategic prioritization of resources with a strong financial focus to drive profit growth.
• Analyze traffic, sales metrics, and customer behavior to identify trends, forecast sales, and optimize conversion rates.
• Monitor competitors and industry trends to identify opportunities for innovation and growth.
  
  Proven experience in e-commerce or online sales roles, with a track record of managing digital growth.
• Strong technical knowledge of e-commerce platforms and marketplaces, such as Shopify, Linnworks, Amazon, eBay, Back Market, and Refurbed.
• Advanced analytical and leadership skills, with a demonstrated ability to interpret data, forecast sales, and manage complex projects across departments.
• Strategic thinking with tactical execution ability
• Cross-functional collaboration and leadership experience
• Experience of change management and process improvement
• A Bachelor's degree in Business, Digital Commerce, or a related field preferred
  
  At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation., Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.


• Competitive compensation and benefits aligned with your experience.
• Flexible work options to support a healthy work-life balance.
• Comprehensive health, wellness, and retirement plans to support you and your family.
• Opportunities for continuous learning and professional growth within a global organization.