E-commerce Production Manager

As our E-commerce Production Manager, you'll be part of the Creative Production team working closely with brilliant people across the business and reporting into Head of Creative Production. You'll be right at the heart of fast-moving projects that shape how we show up for our consumers - today and tomorrow. WHERE YOU CONTRIBUTE This role ensures that ecommerce assets are accurate, premium, on-brand and delivered on time to support global DTC performance. Acting as the operational lead for ecommerce production, the role owns workflow management, shoot scheduling, team coordination, resource planning, budget management, asset readiness and adherence to global standards. The E-Com Production Manager partners closely with Digital Trading, Product, Merchandising, Creative, Copywriting and regional teams to ensure ecommerce content aligns to launch calendars, product priorities and commercial objectives. By driving operational excellence, efficiency and aligns to Brand guidelines accuracy, this role directly contributes to digital KPIs including conversion, product engagement, content quality and speed-to-site. CORE ACCOUNTABILITIES As our E-commerce Production Manager, you will be responsible for:

• End-to-End Production Leadership: Own the ecommerce content workflow from planning through to delivery, ensuring assets are accurate, on time, and aligned with brand and commercial priorities.
• Shoot & Team Management: Plan and schedule shoots across BAU and seasonal campaigns, coordinating cross-functional teams and managing daily workloads across in-house and freelance talent.
• Resource, Budget & Quality Oversight: Forecast capacity, manage budgets and freelancers, and ensure high-quality output through robust QC processes aligned to brand and technical standards.
• Process, Delivery & Performance Optimisation: Maintain efficient workflows, ensure asset readiness and timely delivery, align with key stakeholders, and track performance metrics to drive continuous improvement and innovation.
  
  Production Leadership & Studio Expertise: Strong experience leading ecommerce content production with deep knowledge of studio workflows, photography processes, asset pipelines, and sample management.
• Project & Quality Management: Highly organised with the ability to manage multiple shoots against tight deadlines while maintaining exceptional attention to detail across QC, product accuracy, and technical standards.
• Cross-Functional Collaboration: Effective communicator, able to align and coordinate across creative, digital, trading, merchandising, and regional teams.
• Technical & Problem-Solving Capability: Solid understanding of ecommerce asset requirements and production tools, with the ability to proactively resolve challenges in fast-paced environments.
• Team Leadership, Process & Commercial Awareness: Confident in coaching teams, driving operational processes, and understanding how content performance impacts conversion, engagement, and overall site experience.
  
  Dr. Martens is more than a brand - it's a global icon with over 60 years of attitude, heritage, and cultural impact. We're a thriving, values-driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you're ready to make your mark, you're in the right place.
At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They're not just words - they're how we turn passion into progress.


• Hybrid working
• Welcome free pair of Docs
• 'Buy as you Earn' Share scheme
• 65% off all Docs
• 50% off Accessories
• Pension Scheme through Aviva
• Life Assurance
• 25 Days Annual Leave + Bank Holidays
• Private healthcare
• 2 paid volunteer days per year