E-commerce Operations Manager

What You'll Be Doing You'll be the operational engine behind Hello Klean-ensuring our supply chain runs smoothly and our customers (and retail partners) get what they need, when they need it.

• Overseeing supply chain and logistics across DTC, retail, and Amazon channels
• Managing 3PL partners in the UK, Germany, the US, and the UAE
• Managing retail purchase orders and wholesale fulfilment
• Forecasting stock, planning replenishment, and minimising excess or out-of-stock issues
• Tracking and analysing operational KPIs (inventory health, delivery costs, 3PL performance)
• Building scalable processes as we expand across regions and channels
Qualifications
• 3-5 years of experience in operations, logistics, or supply chain-ideally within a DTC or consumer brand
• Experience managing 3PLs and working across international markets
• Solid understanding of freight, customs, warehousing, and inventory management
• Comfortable juggling multiple projects in a fast-paced, remote environment
• Detail-oriented with a systems mindset-you love making things run smoother
• Strong communication skills and comfort working cross-functionally (liaising with suppliers, founders, and customer care regularly)
• A proactive problem-solver who thrives in autonomy and takes pride in outcomes
What We Offer
• Competitive salary and performance bonuses
• Hybrid working-2-3 days a week from our Shoreditch (Fora) office
• Work from anywhere for a month every year
• A vibrant and supportive team environment
• The opportunity to shape the future of a high-growth beauty brand
Ready to Join Us? If you're excited by operational excellence, solving real customer pain points, and helping build a thoughtful, performance-led brand from the ground up-we'd love to hear from you. Position Details
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Personal Care Product Manufacturing
Greater London, England, United Kingdom


• 3-5 years of experience in operations, logistics, or supply chain-ideally within a DTC or consumer brand
• Experience managing 3PLs and working across international markets
• Solid understanding of freight, customs, warehousing, and inventory management
• Comfortable juggling multiple projects in a fast-paced, remote environment
• Detail-oriented with a systems mindset-you love making things run smoother
• Strong communication skills and comfort working cross-functionally (liaising with suppliers, founders, and customer care regularly)
• A proactive problem-solver who thrives in autonomy and takes pride in outcomes, If you're excited by operational excellence, solving real customer pain points, and helping build a thoughtful, performance-led brand from the ground up-we'd love to hear from you.
  
  Competitive salary and performance bonuses
• Hybrid working-2-3 days a week from our Shoreditch (Fora) office
• Work from anywhere for a month every year
• A vibrant and supportive team environment
• The opportunity to shape the future of a high-growth beauty brand