We have a fantastic opportunity arisen for a full time e-Commerce & New Goods Manager to join our busy trading team.
Based in Short Street in Southend on Sea, this role will manage and develop our fantastic e-Commerce team, increasing revenue and profit for the charity, and manage our online retail sales.
Experience in using company online sales platforms, such as eBay and Vinted is a must, along with previous management experience in a trading environment.
A strong understanding of financial targets and producing financial reports within a trading environment would be an advantage.
There may be an occasional need to undertake some weekend and bank holiday working depending on peak trading periods., This role will source and procure new goods for our online and in-store sales opportunities, collaborating with our wider retail teams to achieve strong stock generation opportunities, e-commerce incentives and promotional activity.
This role is responsible for developing an ecommerce strategy focused on growing and diversifying our online offer to achieve our vision including maximising traffic and sales opportunities., Havens Hospices provides specialist care and support for people of all ages who are living with incurable conditions and their families. Our specialist team offers a wide range of care and support options for patients and their loved ones, based on their needs and wishes. This can be in the comfort of their own home, in the hospices - Fair Havens for adults or Little Havens for children - or a combination., + Develop an ecommerce strategy focused on growing and diversifying our online offer to achieve our vision including maximising traffic and sales opportunities.
+ To be responsible for the income and growth of our online retail business.
+ Line manages the direct e-commerce team of colleagues and volunteers.
+ Oversee all e-commerce platforms and ensure they represent the organisation.
+ To help set and achieve agreed financial and productivity targets.
+ Working with the senior trading team - advise and play an inclusive role in the planning of strategic growth and opportunities for the e-commerce department as part of the wider organisation
+ Working with the wider Trading team, seeking and promoting new incentives for stock generation specific to e-commerce
+ Ensure productivity levels are met for stock listings both in e-commerce HQ and within individual stores
+ Provide data and financial reports as requested. Produce project papers to the Head of Trading for consideration.
+ Offer advice, guidance, training and support to the wider team to aid achieving financial targets for e-commerce practices
+ Working with the finance department, ensure all monies are accounted for and transfers of monies are within the Hospice guidelines and processes.
+ Ensure all complaints or dissatisfaction are dealt with in a timely manner and within best practice guidelines
+ To always ensure commercial focus and keep updated with any new developments within the ecommerce charity sector
+ Ensure security at all times of financial / customer information, GDPR regulations are adhered too.
+ Explore new ecommerce opportunities - ensure collaboration with the marketing department to promote new incentives, promotional activity and project work.
+ Investigate and self -develop knowledge of all e-commerce sites, proactively researching resource tools
+ Develop and manage the Havens Hospices standalone online shop
+ Work with marketing to increase awareness of the online Havens Hospices shop platform.
+ Manage postage / returns/ payment systems on all e-commerce sites
+ Identify areas of upselling / cross selling products within ecommerce sites
+ Working alongside the Head of Trading, and play a vital role in the development of commercial new goods both for online and in-store opportunities
+ Working alongside the senior trading team, create a strategy to increase revenue and profit in new goods across online and physical stores, including pop-ups
+ Work with Fundraising to create new goods that will capitalise on any Havens Hospices related events
+ Ensure efficient operations across the portfolio to ensure stock placement is consistent to achieve a strong product placement

Working at Havens Hospices allows you to give the gift of time to families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you'll be helping us continue 'Making every day count' for those who need us most.
At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.
We value diversity and welcome applications from all sections of the community.