The Senior Product Specialist in CRM / D365 CE OOTB,Configuration plays a crucial role in configuring and optimizing CRM systems and D365 CE OutoftheBox solutions to meet business requirements. The primary responsibilities include customization, implementation, and maintenance of CRM / D365 CE solutions. (1.) Key Responsibilities
1. Configure and customize crm systems and d365 ce outofthebox functionality to align with business needs.
2. Collaborate with stakeholders to understand requirements and design solutions that enhance user experience and business processes.
3. Implement and maintain crm processes, workflows, and entities to optimize system performance.
4. Conduct system testing, troubleshooting, and provide user support and training as needed.
5. Stay updated with the latest crm / d365 ce features and functionalities to recommend continuous improvements.
6. Work closely with cross functional teams to ensure seamless integration of crm systems with existing applications.
7. Document configurations, processes, and best practices for knowledge sharing and future reference.

1. Proficiency in configuring and customizing crm systems and d365 ce outofthebox solutions.
2. Strong knowledge of crm / d365 ce functionalities, including processes, workflows, entities, and integrations.
3. Experience in conducting system testing, troubleshooting, and providing user support and training.
4. Good understanding of crm best practices and industry standards.
5. Excellent communication and interpersonal skills for effective collaboration with stakeholders.
6. Analytical mindset with problem-solving abilities to design optimal crm solutions.
7. Ability to adapt to fast paced environments and prioritize tasks effectively.

Certifications: Relevant certifications in CRM / D365 CE OOTB or Microsoft Dynamics CRM are a plus.

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.