Duty ManagerRoyal

In this hands-on role, you'll support the management of our Front of House departments, stepping in for departmental managers as needed to keep the operation running seamlessly. You'll help ensure high levels of employee productivity and service excellence across departments such as Reception, Housekeeping, Leisure, and Food & Beverage. Whether acting as the first point of contact for escalations, coaching the team through service delivery, or solving day-to-day challenges, you'll be the calm in the storm - making sure every guest feels looked after, and every shift runs smoothly.

• A Great Leader - You know how to bring a team together, creating a collaborative, positive, and motivated workforce driven to exceed expectations.
• Service Focused - Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving challenges as they arise.
• Strong Communicator - Confident in your communication across a variety of formats and audiences.
• Cool Under Pressure - Calm, flexible, and adaptable with the ability to keep things running smoothly, no matter the situation.
• Detail-Oriented - You've got a sharp eye and a knack for managing your own time and supporting others to do the same.
  
  Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you're proud of., Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests., The Royal Station Hotel, Newcastle is a grade 1 and 2 Victorian listed building boasting elegant architecture, officially opened by Queen Victoria in 1850. Today, we offer spacious rooms, an indulgent bar and restaurant, an indoor heated swimming pool and a fitness centre within its iconic walls.


• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips-all in real-time,
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave - When life gets tough, we ensure you have the time and support you need to be with your loved ones., Royal Station Hotel Neville Street, Newcastle Upon Tyne, Tyne and Wear, NE1 5DH, Cairn Group Staff Discount Scheme
Retail and travel discounts Recruit a friend Scheme Induction and training programme Star of the Month & Golden Ticket Award Pension scheme Cairn Academy' Training & Development Opportunities Uniform Cycle 2 work scheme
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• Applies to positions above minimum wage)