Duty Manager - Swansea

If you're confident leading from the floor and enjoy keeping service running smoothly, this role puts you right at the centre of the action. As Duty Manager, you'll take ownership of shifts, ensuring the team is organised, motivated and focused on delivering a seamless guest experience. You'll balance operational awareness with hands-on leadership, responding quickly to challenges while maintaining high standards throughout service. Your day-to-day:

• Leading and managing shifts effectively
• Briefing and supporting the front of house team
• Coordinating closely with the kitchen team
• Monitoring service standards and guest satisfaction
• Addressing issues promptly and professionally
  
  Supervisory experience within hospitality
• Strong organisational and communication skills
• Confidence in a busy, fast-paced environment
• A proactive and solutions-focused mindset
  
  Perks & benefits:
• Unlimited 50% discount for friends and family
• Service charge on top of your competitive pay
• Wagestream access
• Discounted room rates
• Discounted meals on shift and wines at cost price
• 24/7 Employee Assistance Programme
• Staff socials and incentives
• Future Leaders development course
• Length of service awards
Sound like you? If you enjoy leading shifts and supporting strong team performance, we'd love to hear from you.