Duty Manager - Southampton

BH Live is recruiting for a Duty Manager to join our team at Bitterne Leisure Centre. You will oversee the day-to-day operations of the leisure centre, ensuring the safety, cleanliness, efficiency, and excellent customer service across all areas. Bitterne Leisure Centre is a multi-complex facility, offering activities for visitors of all ages and abilities to help improve health and wellbeing. Swimming lessons and sessions take place regularly across a 25m main pool (complete with a water slide) and a 10m learner pool. There is also a state-of-the-art gym complete with cardio and strength areas, and group exercise classes are delivered in dedicated studios. A sports hall is available for sports, block bookings and general hire. You will act as the manager on duty and support the wider team to meet operational, health and safety, and financial targets. You will:

• Supervise and support colleagues including lifeguards, receptionists, instructors, and cleaners.
• Ensure each department has the appropriate level of staffing and be responsible for the coordination of reactive shift cover.
• Ensure high standards of customer service across all areas of the centre. Resolve complaints efficiently and courteously.
• Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
• Ensure the centre opens and closes safely and on time, in line with operational procedures.
• Carry out visual building inspections of the building and report any issues to our technical team.
• Conduct and document regular facility checks including pool tests, fire exits, gym equipment, and cleanliness standards.
• Be responsible for the security of the building whilst on duty and respond to emergency calls when off duty.
• Act as the designated First Aider and Pool Responder/Lifeguard as required., We are one of the UK's leading leisure and event venue operators - a registered charity and social enterprise.
Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate: More participation - through the provision of leisure facilities to encourage active communities, improved health, and wellbeing Higher audiences - through the provision of a diverse range of cultural and artistic events that appeal to a wide audience Greater economic and social benefit - through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people


• Operational experience of working within a leisure centre.
• Strong communication and previous experience of managing or supervising people.
• A recognised Pool Lifeguard qualification (e.g., NPLQ) and a first aid at work certificate.
• Good organisation and attention to detail.
• A customer focussed approach.
• The ability to remain calm under pressure
Previous experience in a similar role is highly desirable.


• Onsite parking
• Training and development opportunities
• Gym membership
• Health cash plan
• Company pension matched up to 6% contributions
• Colleague discount on food and drink
• Colleague recognition
• Birthday / Celebratory day off
• Loyalty Rewards