Duty Manager - Leisure Solutions Community Trust, Oxford

As a Duty Manager, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages. By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future., Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies.Drive commercial performance by supporting sales activity, member retention and excellent customer service standards.Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively.Monitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety and presentation.Lead, coach and develop colleagues, supporting growth and consistent performance across the team.Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs.

Proven experience supervising or managing teams within a leisure, hospitality or operational environment.Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations.Commercial awareness and experience supporting sales, customer engagement or service improvement initiatives.Ability to organise, prioritise and manage multiple operational demands effectively.Excellent communication and interpersonal skills with the ability to build trust and motivate others.A proactive, hands-on approach, taking pride in maintaining high standards and delivering a great customer experience.First Aid at Work, Pool Plant Operators (PPO) and National Pool Lifeguard Qualification (NPLQ) are desirable

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust. Our inclusive recruitment commitment: We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).
Please note, for many of our roles, a DBS check will be required.


• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday (pro rata) plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits