Duty Manager - Leisure Solutions Community Trust, Milton Keynes

Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our Team. As a Duty Manager in our Leisure team, you will be responsible for Health, Safety and Quality, Commercial, and Operations. You'll lead day-to-day operations at the facility, ensuring every visit is safe, smooth and enjoyable while supporting your team to deliver excellent service. You'll play a key role in creating a positive, welcoming environment where communities can stay active and connected. From keeping standards high to responding calmly in challenging situations, your work will make a real difference to people's wellbeing and experience every day. What you'll do as a Duty Manager You'll be entrusted to:

• Lead on Health, Safety and Quality, ensuring full compliance with legislation, maintaining safe systems of work, and taking control during incidents and emergencies
• Drive Commercial performance, supporting sales activity, improving member retention and ensuring excellent customer service standards across the facility
• Oversee Operations, including opening and closing the centre, managing rotas and ensuring the smooth delivery of all daily programmes
• Monitor the facility throughout the day, proactively identifying and resolving issues to maintain high standards of cleanliness, safety and presentation
• Lead, coach and develop colleagues, ensuring they are well-trained, engaged and delivering consistently high performance
• Act as a visible leader on site, building trust with customers and responding positively to feedback, queries and community needs
  
  Proven experience supervising or managing teams within a leisure, hospitality or operational environment
• A strong understanding of health and safety practices, with the confidence to take the lead in high-pressure or emergency situations
• Commercial awareness with experience supporting sales, customer engagement or service improvement initiatives
• The ability to organise, prioritise and manage multiple operational demands effectively
• Excellent communication and interpersonal skills, with a natural ability to build trust and motivate others
• A proactive, hands-on approach, with pride in maintaining high standards and delivering a great customer experience
• Desirable Qualifications: First Aid at Work and Pool Plant Operators qualification (PPO)
• Essential Qualifications: National Pool Lifeguard Qualification (NPLQ)
Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role., Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.
• Google Chrome is the preferred browser to access Serco careers website
  
  Holidays: 21 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.