Duty Manager - Leisure Solutions Community Trust, Aylesbury

Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our Team. As a Duty Manager in our Leisure team, you'll lead day-to-day operations at Stoke Mandeville Stadium, ensuring a safe, welcoming environment where every visit leaves a positive impression. This is a hands-on role where your leadership helps create active, healthy communities. You'll oversee operations, support colleagues, and ensure the highest standards of safety, cleanliness, and customer experience, making a meaningful difference to everyone who walks through our doors. What you'll do as a Duty Manager You'll be entrusted to:

• Lead and motivate the operational team to deliver a safe, high-quality, and memorable customer experience
• Take responsibility for the day-to-day management of the centre while on shift
• Act as the Health and Safety responsible person, ensuring full compliance with all regulations and procedures
• Manage incidents, emergencies, and follow-up investigations professionally and effectively
• Maintain high standards of cleanliness, presentation, and facility operations
• Support team development through coaching, training, and clear communication
  
  Experience in a Duty Manager or supervisory role within leisure, hospitality, or a service-led environment
• Strong leadership skills with the ability to inspire and manage teams confidently
• A solid understanding of Health and Safety legislation and its practical application
• Excellent communication and customer service skills
• A proactive, organised approach with a positive, can-do attitude
Vetting and checks: This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust. Our inclusive recruitment commitment: We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).
Please note, for many of our roles, a DBS check will be required.


• Holidays: 21 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.