Duty Manager - Birmingham Community Leisure Trust, Birmingham

Here at Birmingham Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Duty Manager to join our team Ready to impact a better future? As a Leisure Centre Duty Manager in our Stechford Leisure Centre, you'll help keep our leisure services running smoothly so communities can enjoy safe, accessible, and welcoming spaces to be active. You'll play an essential role in shaping positive experiences for our visitors. From ensuring safe operations to supporting colleagues across the facility, your work will have a real, local impact - helping people feel confident, supported, and inspired to improve their wellbeing. What you'll do as a Leisure Centre Duty Manager You'll be entrusted to: Act as a key holder, confidently opening and closing the centreLead the day-to-day running of the facility, ensuring everything operates safely and efficientlySupport and guide colleagues across reception, wet side, and dry side areasAllocate tasks, oversee shift operations, and make sure there's appropriate colleague coverManage the daily booking diary and respond to customer needs and changesDeliver great customer care, handling enquiries, feedback, and complaints professionallyCarry out and record routine health and safety checks, responding to issues promptlyFollow Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs), dealing with incidents in line with guidance

Previous experience in a leisure, fitness, or customer-focused environmentThe ability to swim confidently and have a National Pool Lifeguard Qualification (NPLQ)Experience supervising or supporting colleagues in a fast-paced settingStrong communication skills and a calm approach under pressureGreat organisational skills with a flexible, reliable approach to shift work Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role., Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

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