Duty Manager

We are seeking a motivated, enthusiastic, and suitably qualified individual to join our Leisure Services team as a Duty Manager at Newport Swimming and Fitness Centre. This is an exciting opportunity to play a key role in the day-to-day operation of a busy council-owned sports and leisure facility. Working on a rota basis, including evenings and weekends, you will be responsible for the safe, efficient, and customer-focused operational management of the centre during your shift., As Duty Manager, you will:

• Lead and supervise staff to ensure high standards of customer service and operational delivery.
• Oversee the safe operation of the facility, ensuring compliance with health and safety procedures.
• Monitor and report on health and safety matters, implementing corrective actions where required.
• Support the training and development of staff in operational procedures and best practice.
• Act as the first point of contact for customers, dealing effectively with enquiries and resolving issues.
• Assist in maintaining a welcoming, clean, and safe environment for all users.
  
  The successful candidate will have:
• Excellent interpersonal and communication skills.
• Experience in a supervisory role within a leisure, fitness, or customer service environment.
• Experience of supervising, supporting, and training staff.
• Knowledge and experience of health and safety monitoring and reporting procedures.
• The ability to work flexibly as part of a rota, including evenings and weekends.
Essential Requirements
• National Pool Lifeguard Qualification (NPLQ)
• Level 2 Health & Fitness Qualification, or the ability to obtain this within 6 months of appointment.
Apply If you are passionate about delivering excellent customer experiences and have the skills and commitment to help us provide outstanding leisure services, we would love to hear from you.

We believe great services start with great people - and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters., Join Team Telford - Where People Make the Difference We're proud to be the LGC Local Authority of the Year 2025 - and it's all thanks to our incredible people. At Telford & Wrekin Council, we don't just deliver services - we protect, care, and invest in our borough. Our teams are trusted, supported, and empowered to make a real impact.


• We offer competitive salaries and a fantastic leave package - starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support, A friendly, inclusive and dynamic workplace, competitive pay, generous benefits, flexible working and great development opportunities. A culture that celebrates diversity and champions inclusion.
If you're passionate about making a difference, we'd love to hear from you.