Duty Manager
Marriott International, Inc., Soho, City of Westminster
Duty Manager
Salary not available. View on company website.
Marriott International, Inc., Soho, City of Westminster
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 10 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 3cf463dd42ef4cd3abdb1bf13cd26116
Location ref: Soho, City of Westminster
Full Job Description
- Lead daily operations with precision and flair, ensuring every guest interaction reflects W's signature style.
- Set clear goals, stay organised, and keep the energy high to deliver standout service.
- Handle guest concerns with confidence and empathy-turn challenges into opportunities to impress.
- Understand how your department fuels the hotel's success and consistently aim to exceed targets.
- Lead with authenticity, communicate clearly, make smart decisions, and inspire through action.
- Build a culture of trust, respect, and collaboration where everyone thrives.
- Be the example, model the behaviors that define exceptional service and leadership.
- Know the roles inside out. Step in seamlessly when needed to keep operations smooth.
- Foster open, supportive relationships across the team.
- Confidently oversee all front office areas when senior leaders are away.
- Go beyond expectations, create memorable moments that guests rave about.
- Coach the team to tune into guest needs and respond with creativity and care.
- Personally handle feedback and complaints with professionalism and warmth.
- Set the tone for guest relations-be visible, approachable, and solution-focused.
- Empower the team to deliver exceptional service with confidence.
- Observe, guide, and support team members to continuously raise the bar.
- Use guest feedback to drive innovation and improvement.
W Hotels are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. - Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
- Service Charge - Paid each month!
- Bonus Scheme - 5-10% Bonus Plan
- Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
- Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
- Holiday - 31 days of holiday including public holidays (enhanced holiday benefit based on length of service)
- Uniform - Complimentary dry cleaning.
- Company Pension Scheme - Save for your future.
- Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
- Celebrate - Awards and Recognition Celebrations
- BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
- Events - Monthly Calendar of Associate Focused & Fun Events
- Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
- Global Marriott Hotel Discounts - Accessible to you and your loved ones, travel the world with Marriott International.
- Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
- Spa Discounts - 30% discount in our Away Spa
Direct job link
https://www.jobs24.co.uk/job/duty-manager-127096900