Duty Manager

As a Duty Manager you'll be responsible for managing the day-to-day operations of the centre and ensuring the effective delivery of a first-class customer experience to all those who visit our centre. Your Team You'll be working within our Duty Management Team and directly reporting to the General Manager. Your Responsibilities

• Use the Horizon HELLO in all customer interactions
• Provide effective leadership and management of the Operations Teams, keeping your team engaged, motivated and informed and operating in line with our values
• Ensure a first-class customer experience is delivered to all visitors
• Be proactive in ensuring the safety and cleanliness and set up of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required
• Carry out the induction and training of new starters and the development of existing team members
• Conduct a programme of performance management including managing 121.s absence, conduct, performance and continuous development
• With direction from the General Manager implement opportunities for improvement
• Perform other duties as assigned by the General Manager
  
  2+ years' experience as a manager or team leader, preferably in a leisure environment, National Pool Lifeguard Qualification (or willing to undertake)
• First Aid at Work - desirable
• Pool Plant Operator - desirable
• RLSS Trainer Assessor - desirable
Your Competencies & Skills
• Good interpersonal, time management and organisational skills
• Good teamworking skills and the ability to lead and motivate a team
• Business acumen, creative thinking and problem-solving
• Energy and resilience
• Adaptability and multi-tasking skills
• Computer literacy (Microsoft Office)
• Customer-focused, approachable and outgoing
• Ability to relate to the requirements of customers from all age groups and sectors of society
  
  At Horizon Leisure Centres, we are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Wherever you work in our business, you will have the opportunity to bring new ideas to continuously improve our service and deliver an exceptional experience to our customers.