Duty Manager

As a Duty Manager, you'll be responsible for overseeing daily operations, ensuring excellent customer service, and supporting staff throughout your shift. You'll act as the first point of contact for both customers and employees, maintaining a safe, efficient, and positive environment.

• Oversee and manage day-to-day operations during your shift
• Support, motivate, and supervise team members to ensure high service standards
• Handle customer queries, feedback, and complaints professionally and promptly
• Ensure health & safety, cleanliness, and compliance standards are consistently met
• Coordinate staff breaks and shift changes, ensuring adequate coverage at all times
• Monitor stock levels and assist with inventory management as needed
• Complete daily reports, logs, and handovers to senior management
• Respond to emergencies or incidents and escalate when necessary
Working pattern: 5 out of 7 days | 4:45am - 13:30pm | 40 Hours per week


• Previous experience in a supervisory or management role, ideally in a customer-facing environment
• Strong leadership and people management skills
• Excellent communication and problem-solving abilities
• Ability to remain calm under pressure and handle challenging situations
• Solid understanding of health & safety and compliance procedures
• Highly organised with good attention to detail
• Flexible, approachable, and committed to delivering outstanding service
Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years

We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!