Duty Control Room Operator

Anchor Group Services, Eccleston, Cheshire West and Chester

Duty Control Room Operator

Salary not available. View on company website.

Anchor Group Services, Eccleston, Cheshire West and Chester

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 11 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 09e436004d57457bbae08b71a7713938

Full Job Description

An exciting opportunity has arisen for a Duty Control Room Operator to join the established Anchor Group Services' Control team based at our Head Quarters in Chester Business Park. The successful candidate will be responsible for time and attendance monitoring for site-based security and cleaning teams, staff scheduling, CCTV alarm processing and the coordination of Anchor's key holding and alarm response team. You'll play a key role in ensuring seamless staffing operations across multiple sites by actively managing shift assignments, handling last-minute absences, and ensuring that all vacant positions are filled in a timely and efficient manner. This is an excellent opportunity for someone with strong coordination skills, a background in control room operations and with a drive to enhance your security career. Duties include:

  • Co-ordinating multiple site systems and monitoring booking on and off check calls.
  • Quickly respond to unplanned absences or staffing issues by reallocating staff or calling in relief personnel.
  • Maintain up-to-date records of all rosters and ensure all vacant shifts are filled in line with operational requirements.
  • Communicate clearly and professionally with on-site teams regarding shift changes and staffing adjustments.
  • Proactively and continuously monitor the site-based security and cleaning teams by obtaining, collating and reviewing information from multiple sources.
  • Manage and assign shifts across multiple sites, ensuring sufficient coverage at all times.
  • Ensure accurate and timely logging and recording of all required information using available IT systems and in accordance with operational processes and guidance.
  • Provide information, data and appropriate advice and guidance to relevant parties in a timely manner depending on their needs and using available systems.
  • Promoting a culture of excellence and continuous improvement at all times.

    Full 5-year employment checkable history.
  • Valid frontline SIA licence DS, SG or CCTV.
  • Previous industry related experience preferred but not essential.
  • Previous experience in a similar role is desirable but not essential.
  • Excellent IT skills & computer literary.
  • Excellent communications skills.
  • Ability to work in a fast-moving environment.
  • Knowledge of Microsoft 365, Timegate, Immix, Team, SharePoint and Office would be a distinct advantage.
  • Due to the nature of the role substantial time will be invested in training and development to ensure competency can be evidence with a number of bespoke management systems.

  • Access to a range of nationally recognised courses to help further your career, via the Anchor Academy.
  • Access to SIA and First Aid training at discounted rates, with financial support available.
  • Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
  • Wagestream - access to pay as you earn it.
  • Cycle to Work Scheme Available.
  • Full uniform provided.
  • Free Employee Assistance Programme 24/7 including access to counselling.
  • Hospital Saturday Fund.
  • Reward and Recognition awards.

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