Durham - Supervisor - Retail

Our Site Director, Aga and her team at Durham Services on the A1(M) near Bowburn are looking for an energetic and adaptable Supervisor to join their Retail team. You will be part of our historic WHSmith brand dating back to 1792. You will be carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop whilst also supporting our Gaming area. You will be supervising high standards of display and visual merchandising helping customers find what they're looking for easily.

We offer working patterns on either a Full or Part Time basis, with a variety of shifts available. Our pay rates will vary depending on your age. What will set you apart? It would be essential for you to have worked in a similar supervisory customer facing role before, ideally in a retail environment but this is not required. We are looking for someone who has a passion for customer service ensuring everyone leaves with a smile on their face. And if you've never been in a similar retail role before, don't worry! Because full training will be provided and you will be given everything you need to excel into an excellent Supervisor while helping you grow both personally and professionally. Here's what sets us apart:

• Heavily discounted meals whilst on duty
• Up to 70% discount for you, family and friends at all Roadchef sites
• A cash bonus for every friend you refer
• Discounts on many high street and online stores via our Hapi app
• Free onsite parking
• Contributory pension after 3 months
• Access to Occupational Health support
• Employee Assistance program
• Mental Health First Aiders
• Great development opportunities - 65% of our current Managers joined us as Team Members
Who is Roadchef? We are the UK's 3rd largest Motorway Service Area provider with some of the UK's largest and best restaurants and retail brands. We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies. Our approach is simple: it's about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.