Donor Centre Manager - Clinical

Lead a dedicated, multi-disciplinary team to deliver safe, high-quality blood donation services that save lives every day.

As a Donor Centre Manager, you will ensure a reliable supply of blood and blood components to meet patient needs, while creating a positive and supportive experience for donors and staff.

You will take ownership of performance, safety, and quality standards, using your leadership skills to motivate teams, drive continuous improvement, and manage change.

Working closely with colleagues across NHS Blood and Transplant, you will play a vital role in strengthening collaboration, improving service delivery, and maintaining the highest levels of regulatory compliance and patient care.

Main duties of the job

Lead and manage a multi-disciplinary team, setting clear expectations and driving performance against key targets and KPIs.

Ensure a safe, efficient, and compliant blood donation service, maintaining high standards of donor care and product safety.

Deliver an excellent donor experience, acting as a visible and approachable leader within the donor centre.

Analyse performance data to identify trends, manage risk, and implement improvements to service delivery.

Lead quality governance activities, including audits, inspections, and continuous improvement initiatives.

Manage change programmes, translating organisational objectives into meaningful improvements for teams and services.

Build strong relationships across departments to ensure a reliable and sustainable blood supply.

Develop and support staff through coaching, mentoring, and performance management.

Ensure compliance with clinical, regulatory, and organisational policies and procedures.

Contribute to service development, innovation, and future workforce planning.

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.