Donor Care Advisor (ME Department)

As Donor Care Advisor, the successful candidate will play an integral role in maintaining the relationship with Human Appeal's new and existing donors. Ensuring clear communication is provided when updating them on how their donation has been spent through explanation of Human Appeal's local and international projects and courteously endorsing their continued contribution., Successfully:

• Receive feedback from donors
• Provide good customer service
• Increase donor donations
• Retain donors who may be thinking of moving to another Charity
• Pass on calls to the appropriate departments for enquiries
  
  Education: 5 GCSEs C or above
• No experience required
• Skills: MS Office Suite
• Languages: Fluent English, other languages are a bonus
• Passionate and knowledgeable about the international development sector, We have a high staff satisfaction rating of 4.5 out of 5 on Glassdoor! Here's why
  
  "We are faith-based but not faith-specific. We have faith in all of humanity and believe we can achieve great things when we work together. So, come and be part of a dynamic global charity where we celebrate our differences, as well as our common humanity"
Dr Mohamed Ashmawey What our Staff Say: "At Human Appeal, each one of us has the opportunity to influence others. If you are prepared to challenge yourself there are no limits, so come and make it happen!" Simon, Systems and Reporting Manager "I have been working at Human Appeal for many years! I believe in the cause we are working for. I believe in the charity sector and I believe in the reward we get for helping our fellow human beings in desperate need" Insaf, Finance Lead "Working as a fundraiser, every day is different. It can be challenging, but when you're working tirelessly and raising funds to help those in need, it's an amazing feeling" Adnan, Fundraising Coordinator "I saw an opportunity to assist in helping people across the world with the excellent work Human Appeal carries out. I enjoy working with so many talented people in a fast-moving environment" Steve, Procurement Manager Our Greatest Achievements Include:
• Safeguarding bright futures for more than 22,000 vulnerable orphans in 9 countries. Our one-to-one sponsorship programme has a built-in school attendance requirement while covering the cost of food, housing, medical care, and learning materials.
• Pioneering technologically innovative infrastructure projects in Pakistan, like designing and building a 25-km embankment on the Chenab River in Pakistan. Protecting an entire community from being washed away, the embankment has held back the floods each year, including Pakistan's worst flooding in a decade during its last monsoon season.
• Protecting the health of mothers and their children in war-torn Syria by running the only free maternity hospital in Idlib, Syria. By offering free medical care to vulnerable mothers and children, our staff at Al Imaan Hospital providing life-saving care to 100,000 patients every year.
• Quenching the thirst for the 2 million residents of the Gaza Strip by working with UNOCHA to purify Gaza's water network. And now, our newest project involves building a large-scale desalination plant to provide daily access to clean water for 60,000 people across Gaza.
• Recovering lost livelihoods for vulnerable farmers in Gaza by planting 80,000 olive trees since 1991. The farming project provides each farmer with 30-40 prime olive trees so they can establish a vibrant, sustainable crop that yields not just food but income for generations.
• Restoring safe and secure residential spaces in Syria, like the construction of a new town with 1,000 newly constructed homes in Al Zahoor.