Domestic Services Manager

Ensure a high quality domestic service is delivered in an efficient and effective manner, managing costs at all times Effective leadership of a domestic cleaning team, including daily performance measurement and feedback to the team Manage a domestic service budget; identifying and implementing cost saving opportunities, including ensuring that the budget is positively managed and meets forecast expectations Maintain effective, meaningful, positive, & clear communication with ward managers, matrons and service users Management lead for infection prevention and control and PLACE Manage the controlled issue of cleaning materials, consumables and equipment Manage third party suppliers of services e.g. pest control, window cleaning, washroom services Develop relationships with core suppliers and Sodexo support functions to improve and develop service delivery Develop and implement a training programme for the domestic cleaning team in-line with personal development plans and business needs
Manage the appraisal process of the Domestic team to ensure all people are offered the opportunity of a quality appraisal in line with the Sodexo goals and vision Ensure the domestic team complies with Trust and Sodexo policy and delivery of patient promises Manage and develop a programme of cleanliness monitoring and auditing and develop and manage action plans to rectify procedural failures Review available data from activity reports, benchmarks etc. to develop and implement service improvements Develop policies and procedures to improve service delivery and manage the implementation of these Build and maintain relationships with employees, service users and Trust management Use reward and recognition tools Mange team recruitment Interview and welcome new employees Analyse and communicate your teams performance Deliver a consistent level of service, within the Companys standards to the contract specification and agreed performance, qualitative and financial targets