Domestic Deputy Supervisor

The Domestic Deputy Supervisor supports the day-to-day coordination of hotel services, helping to deliver a safe, efficient, and high-quality cleaning service in line with Trust and National Standards of Healthcare Cleaning. The post holder will support with staffing activities including assisting with weekly staff rotas, attendance, annual leave, sickness, and training, ordering of appropriate stock, helping to maintain appropriate workforce cover within the hotel services team which includes the Surgical Centre. The role involves supporting compliance with health and safety requirements, including fire safety checks, workplace inspections, COSHH, manual handling, and safe systems of work. The post holder works with internal teams and external contractors, supports stock and equipment management, contributes to audit processes, and assists with the handling of service issues and complaints (including IR1s). The role contributes to maintaining service quality and performance within agreed resources, escalating issues where required, and promoting Trust values and behaviours.

• Support the delivery of cleaning and domestic services in line with service level agreements, National Standards & Trust policies.
• Assist with co-ordination of operational activity, allocating tasks to staff based on service need and agreed priorities.
• Support rota planning; annual leave, attendance monitoring, arranging cover in line with service requirements, authorising of annual leave and logging sickness in the absence of the Facilities Co-Ordinator.
• Assist with organisation of portering, cleans, ensuring required documentation is completed. Liaise with contractors to support delivery of agreed services.
• Monitor stock levels of cleaning materials and consumables.
• Record and follow up Estates actions relating to service issues, escalating concerns where required to the office.
• Responsible for organising appropriate Curtain changes throughout the site and the co-ordination and implementation of a new radiator cleaning audit.
• Assist and support with the floor scrubbing procedure.
• Assist and support staff working late shifts with mandatory training.
• Ensure all domestic staff have appropriate uniform and assist with compilation of the monthly uniform audit.
• Be fully trained with specialist theatre cleaning to help out when and if required.
• Able to assist with Micad Audits including uploading, performing audits in conjunction with and supporting the Facilities Co-Ordinator., Support and participate in audits including cleanliness, infection prevention, uniform compliance, and environmental checks.
• Maintain accurate records relating to health, safety, quality, and performance.
• Assist with workplace inspections, fire safety checks, COSHH reviews, and risk assessments under supervision.
• Support the implementation and review of safe systems of work (SSOW).
• Report incidents (IR1s) in line with Trust policy and support follow-up actions.
• Highlight and escalate areas of non-compliance or concern to the Facilities Co-Ordinator
Managerial / Leadership
• Supervision of domestic staff, assisting with the allocation of duties and daily oversight of work.
• Deputise when and if appropriate at various meetings
• Support in shortlisting and interviewing new staff
• Assist and support with the training of new hotel services staff
• Monitor and support with the ordering of appropriate gases for the site
• Assist with workforce processes including absence management, return-to-work discussions.
• Assist in maintaining staff training records via ESR and support monitoring of mandatory training compliance.
• Assist with supporting the Facilities Co-Ordinator with managing Motiv8 staff appraisals and uploading to Teams and ESR to ensure Division remains compliant
• Promote a positive working environment and staff wellbeing.
• Provide support and cover for senior staff when required, within defined limits of responsibility.
Education & Learning
• Encourage staff to attend mandatory training and support ongoing development.
• Assist with delivery of on-the-job training (e.g. infection control, manual handling, equipment use).
• Maintain training records and support updating of training metrics.
• Support the induction of new staff and provide guidance where appropriate.
• Take responsibility for own development through appraisal (Motiv8) and training opportunities
Communications
• Communicate effectively with staff, managers, and other departments to support service delivery.
• Share relevant operational updates with the team as directed by senior staff.
• Liaise with internal departments (eg Estates, IPC, clinical teams) as well as external Contractors as and when required.
• Respond to queries, concerns, and complaints in a professional manner, escalating where appropriate.
• Maintain clear and accurate communication, both written and verbal.
Finance & Budgets
• Support delivery of services within agreed resources.
• Monitor use of consumables to help reduce waste and ensure cost-effective use.
• Assist with ordering supplies and equipment in line with Trust processes.
• Highlight potential inefficiencies or stock issues to the appropriate manager.
Digital · Use Trust systems (eg Integra, Supply Chain, ESR, IR1 reporting systems) to support day-to-day activities. · Maintain accurate electronic records for staff, training, audits, and incidents. · Raise Estates job requests and monitor progress, escalating delays where appropriate liaising also with the Central Management Team · Support data collection for audits and performance monitoring. · Use standard IT systems (eg Teams, email, spreadsheets) to support co-ordination of services.

Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford. Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area's largest employers. Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System. As part of the national New Hospital Programme, we're reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on ourHealthier Futures website. At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.