Domestic Abuse Support Worker

We are looking for a compassionate and proactive Domestic Abuse to join our team. In this role, you will provide crucial support and guidance to individuals affected by domestic abuse. To provide targeted support to women and their children in re-building their lives, supporting their recovery, healing and resilience and minimising the risk of future harm following experiences of domestic abuse.
What you'll be doing
+ Support individuals with life skills, to better manage their finances by reducing debt and increasing income
+ Signpost customers to relevant sources of support, for additional guidance and advise.
+ Provide crisis intervention where necessary to prevent customer situation escalating.
+ Be fully aware of any issues that may affect customer well-being e.g. homelessness, domestic abuse, drug, and alcohol addiction
+ Provide a flexible service and where necessary work across all refuge sites
+ Work with customers to prepare them for their own homes and risk assess for any safety measures that will need to be in place.
+ Competent in use of IT and DATA Systems, keeping files updated.
+ Offer guidance, emotional support, and information on available resources
+ Maintain confidentiality and build trust
+ Ensure accurate record-keeping and follow-up support where necessary
+ Working across Trident Reach's refuge accommodation and demonstrating a commitment to safeguarding in line with policy and procedure you will support customers to develop the knowledge and skills they need to achieve their goals, empowering them to build successful relationships within their community and access the necessary services to develop skills to better manage their health, safety and wellbeing and increase levels of independence., All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
We reserve the right to close this vacancy early should sufficient applications be received.
At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.

+ Awareness of domestic violence and abuse issues
+ Ability to remain calm, resilient, and non-judgmental under pressure
+ Good organisational skills and basic ICT knowledge
+ Ability to work both independently and as part of a team
+ Commitment to supporting individuals affected by domestic abuse

This is not just a 'job' this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.
Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:
+ Trustworthy
+ Collaborative
+ Accountable
+ People Focused
+ Caring in all we do
The benefits
+ 34 days annual leave, plus the option to purchase up to 5 additional days
+ A day off for your birthday
+ 4 days off when you move home
+ Life assurance (3 x salary)
+ Employee Assistance programme & wellbeing programme
+ Flexible Working options
+ Learning & Development opportunities
Who we are?
Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.
The Group consists of;
+ Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
+ Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.
We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
As a Disability Confident Committed Employer, we have committed to:
+ ensure our recruitment process is inclusive and accessible
+ communicating and promoting vacancies
+ offering an interview to disabled people
+ anticipating and providing reasonable adjustments as required
+ supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
+ at least one activity that will make a difference for disabled people