Distribution Support Representative

Are you passionate about delivering exceptional service and building strong relationships? Join our Distribution Operations team as a Distribution Support Representative and become the go-to expert for our intermediary partners.

What You'll Do

You'll be the first point of contact for advisers and firms-handling calls, emails, and day-to-day support queries with confidence, clarity, and care. From onboarding new intermediaries to managing agency changes and commission queries, you'll keep everything running smoothly, accurately, and compliantly.

Your role will be key to creating a best-in-market intermediary experience. You'll take ownership of each query, guiding advisers through processes, resolving issues, and ensuring they feel supported every step of the way. You'll also work collaboratively with teams across the business, spotting opportunities to improve how we work and enhance the experience we deliver., You'll play a vital role in supporting our distribution partners-ensuring they have the tools, knowledge, and confidence to represent our products and services effectively. Your work helps maintain exceptional service standards and supports the smooth running of our distribution operations.

A genuine customer-first mindset and the ability to simplify complex situations

Excellent verbal and written communication skills

Strong attention to detail and confidence working with due diligence and records

The ability to build rapport, influence, and create positive experiences

Self-motivation and the ability to manage your own workload

Working knowledge of Outlook, Excel, and Office applications

Experience in customer service, ideally within protection or the intermediary market