Disrepair Supervisor

Bring your people leadership and case-management skills to our growing WPS business in the West Midlands. You'll own the Disrepair workstream end-to-end, supporting the Project Lead day-to-day - and stepping up to lead the contract when required - ensuring services are safe, compliant and consistently delivering strong KPIs and great customer outcomes. What you'll do

• Lead the Disrepair operation - optimise resources, apply robust processes and meet contract KPIs and client standards.
• Manage the caseload - ensure work orders progress within target dates; confirm multi-trade requirements, timeframes and pre-inspections. ️
• Guide people & partners - support administrators, operatives and subcontractors to achieve targets and deliver consistently.
• Champion quality & customer care - deliver pre- and post-repair inspections, routine quality checks and proactive communication.
• Report & drive improvement - produce weekly updates on completed and outstanding jobs; investigate issues and follow through to resolution. ️
• Partner with the client - support performance reports and attend regular review meetings.
• Handle variations & complaints - manage variation requests in line with client procedures and help resolve customer, client and staff queries.
• Lead on safety - uphold H&S within our Operating Framework; ensure PPE, vehicles, livery and ID standards are maintained.
• Support commercials - monitor operating costs and productivity metrics, collaborating closely with commercial colleagues., Be part of a growing West Midlands operation with real influence over how we deliver disrepair services.
• Supportive team culture with regular development, feedback and progression opportunities.
• Work that genuinely improves the lives of residents and communities. ️
  
  Experience supervising within repairs & maintenance, ideally with direct disrepair responsibility.
• Strong leadership of teams and supply chain partners, with clear, confident communication.
• Demonstrable success in achieving KPI performance and driving quality.
• Excellent planning/scheduling capability and a calm, problem-solving approach.
• Solid understanding of health & safety and stakeholder engagement.