Disrepair Claims Officer

We are seeking an experienced caseload officer to join our Housing Service team. This role is pivotal in the management of social housing disrepair claims from case management and Legal oversight, Stakeholder Liaison, Contractor Coordination and Monitoring and Performance Evaluation. As the Housing Disrepair Officer, you will be responsible for managing multiple cases, arranging the completion of thorough inspections to evaluate the defect, specify and raise repair orders contracts and specialist contractors to ensure that works are delivered safely, efficiently, and to a high standard. You will work closely with the legal team by collecting evidence, preparing disclosures and schedules and drafting submissions. You will review settlement offers, assess cost and risk coordinating with legal advisers to formulate negotiation strategies. This is an exciting opportunity for a Housing professional who thrives in a fast-paced environment, has strong case management skills, and is committed to delivering excellent resident outcomes.

• Must possess the necessary knowledge, skills and a comprehensive understanding of multiple areas of disrepair.
• Knowledge of Housing Services and related legislation including Understanding of the requirements of the Decent Homes Standard, HHSRS, Awaab's Law and Landlord responsibilities.
• Caseload Management Experience and Commercial awareness
• Knowledge in investment, repairs, maintenance, quality and performance standards
• A team player, able to work with colleagues across the Housing Service