Dispatcher / Receptionist- CAV 24 / 7

To undertake reception duties for the CAV 24/7 Service and ensure that patients appointments are efficiently and effectively administered.

• To provide support to the Clinical workforce that provide home visits to patients.
• To manage workload so that it is evenly dispatched to enable clinicians to attend to patients in a timely manner. Where the service fails to attain the
relevant targets, dispatchers are required to comfort call patients to advise of delays and offer reassurance.
• To follow Data Protection guidelines as the role provides full access to patient information., The CAV 24/7 Dispatcher and Receptionist will form part of a team who will assist the wider CAV team to provide an effective OOH service,
adhering to accepted policies and procedures. The CAV 24/7 Dispatcher and Receptionist are expected to work in a flexible way ensuring efficient service delivery.
• The post holder will be required to cross-cover for other Dispatchers/Receptionists as and when required.
• The post holder is required to dispatch cases to the relevant areas of the service in a timely manner. Monitor SLA agreements and comfort call
when service demands do not enable all cases to be dealt with within the specified timescales., Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English. The UHB reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore, we encourage early applications to ensure consideration for this post. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.