Dispatch Coordinator

The Dispatch Coordinator is responsible for coordinating the dispatch of Field Service Engineers, managing logistics, and ensuring timely and efficient service delivery to our customers in the UK and Ireland. This role requires strong communication skills, logistical expertise and critical thinking. This position reports to the Manager Customer Technical Support and is part of the Customer Technical Support team based on site in Little Chalfont, Amersham. In this role, you will have the opportunity to:

• Plan and coordinate field service activities: organise service visits and preventive maintenance schedules for Field Service Engineers.
• Manage logistics and service delivery: order and coordinate spare parts, track service progress to ensure timely completion, and provide clear updates to customers and internal teams.
• Ensure service quality and data accuracy: handle service queries and escalations while maintaining accurate, high-quality records in dispatch and CRM systems (e.g. Salesforce).
  
  2+ years in dispatch, logistics, or customer service, preferably in the field of medical diagnostics or healthcare.
• Strong organizational and critical thinking abilities, with the capacity to perform effectively in a fast-paced environment.
• Excellent communication skills with fluency in English; additional languages are a plus.
It would be a plus if you also possess previous experience in:
• Healthcare, Diagnostics, or Field Service Environment
  
  At Beckman Coulter Diagnostics, one of Danaher's (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible., Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home) . Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.