Discretionary Payments OfficerEmergency Support Scheme Team Advice and Benefits Service, 12 Month fixed term role for maternity coverWorking in the Advice and Benefits Service as a member of our Emergency Support Scheme team, your role as a Discretionary Payments Officer will be to provide discretionary support by making one off payments.The Emergency Support Scheme assists vulnerable people in crisis situations through the provision of emergency cash payments, removal costs and furniture and white goods.The team works closely with Welfare Rights, Benefit Assessment and other services across the council, to maximise the support provided to residents.There is a high demand for these services. In some cases, we will not be able to grant a payment, therefore the successful applicant may be required to make some difficult decisions when the occasion arises. It is therefore very important that the successful applicant has high level skills in dealing with the public, be self-motivated and be able to work with the minimum of supervision.The ideal applicant will have a background in awards and allocations in one or more of the following areas.

• Benefits
• Housing
• Homeless Services
• Customer Services
• Revenues