Discharge Planning Coordinator

We are looking for a motivated and enthusiastic individual to join our team, supporting the safe, effective and timely discharge of patients from our hospitals. This is a busy and varied role where you will work closely with ward teams, discharge coordinators and external health and social care partners to help ensure patients receive the right support to leave hospital safely and without unnecessary delays. Main duties of the job You will play a key role in supporting patient discharge processes, ensuring accurate and timely information is available to clinical teams and operational colleagues. Your responsibilities will include:

• Coordinating, completing and tracking discharge referrals to support timely patient discharge.
• Working closely with ward teams, attending whiteboard meetings and identifying potential barriers to discharge.
• Maintaining accurate patient information across relevant systems, including E-Track, and supporting daily reporting requirements.
• Monitoring compliance with Red2Green and Criteria to Reside processes.
• Liaising with clinical teams, Social Services and external care providers to support effective discharge arrangements.
• Providing administrative support to the wider Site Operations, Capacity and Discharge Planning team.
• Responding professionally and sensitively to enquiries, maintaining patient confidentiality at all times., Please see attached detailed Job Description and Person Specification for more information regarding this role. Job description, Please see attached detailed Job Description and Person Specification for more information regarding this role.
  
  Are you organised, proactive and passionate about making a difference to patient care?, Education
Essential
• GCSE English language level 4-9 (or equivalent)
Desirable
• NVQ III Business and Administration
Experience Essential
• Previous administrative/secretarial experience
• Experience of using MS Office, Word, Excel, and outlook
Desirable
• Demonstrate an understanding of customer care
• Experience of working in the NHS, use of NHS systems and understanding of medical terminology
• Experience of working with Multi-Disciplinary Teams and/or attending meetings
Knowledge Essential
• Demonstrate understanding of GDPR and working with sensitive and confidential information
Desirable
• Red2 Green/ Criteria to Reside / SAFER initiatives
• Local Discharge Planning processes
Skills Essential
• A self-motivated, innovative, and a pro-active problem solver
• Able to meet tight deadlines, prioritise workload, and work under pressure
• Flexible in approach to meet the challenges of a trust wide post
• Demonstrate good standards of written and verbal communication
• Ability to communicate at all levels
• Ability to work independently or as part of a team
Person Specification Education Essential
• GCSE English language level 4-9 (or equivalent)
Desirable
• NVQ III Business and Administration
Experience Essential
• Previous administrative/secretarial experience
• Experience of using MS Office, Word, Excel, and outlook
Desirable
• Demonstrate an understanding of customer care
• Experience of working in the NHS, use of NHS systems and understanding of medical terminology
• Experience of working with Multi-Disciplinary Teams and/or attending meetings
Knowledge Essential
• Demonstrate understanding of GDPR and working with sensitive and confidential information
Desirable
• Red2 Green/ Criteria to Reside / SAFER initiatives
• Local Discharge Planning processes
Skills Essential
• A self-motivated, innovative, and a pro-active problem solver
• Able to meet tight deadlines, prioritise workload, and work under pressure
• Flexible in approach to meet the challenges of a trust wide post
• Demonstrate good standards of written and verbal communication
• Ability to communicate at all levels
• Ability to work independently or as part of a team
  
  Priority will be given to colleagues identified as at risk through the Trust's redeployment process.