Discharge Officer - Integrated Discharge Hub

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Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working.

To provide integral support to the operational duties of the Integrated Discharge Hub that will operate seven days a week, 8am - 8pm. This involves working with multiple services/providers, patients, relatives and wards to plan safe, effective and efficient patient centred discharges from hospital.

The Discharge Officer role is to be ward-based to provide support and guidance to the MDT on the ward by collating key information and sharing this with the appropriate professionals/services to support a safe discharge.

This is a fast-paced and varied role that requires strong organisational skills, confidence when liaising with multiple stakeholders, and the ability to remain calm and efficient under pressure.

Discharge Officers work 7 days per week on a rota basis, covering shift patterns between 08:00-20:00 (7.5-hour shifts). While you will primarily support one ward, flexibility to cover others and support operational activity is essential.

The Integrated Discharge Hub (IDH) has an exciting opportunity for an enthusiastic and committed individual to join our dynamic team on a full-time basis. The IDH plays a pivotal role in supporting safe and timely patient discharges, enabling effective patient flow throughout the hospital and supporting system-wide capacity.

As a Discharge Officer, you will be based on a designated ward and work closely with the Discharge Practitioner, Operations Centre, ward teams, patients, families, and external multi-disciplinary partners. You will be instrumental in facilitating effective discharge planning, escalating delays, and ensuring communication is timely, accurate, and patient-centred.

We are seeking motivated and proactive individuals who can demonstrate:

Excellent communication and interpersonal skills

Strong problem-solving ability

The capacity to work independently and collaboratively

Confidence working in a busy and demanding environment

A positive, patient-centred approach at all times

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.

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