Disability Services - Access to Work - EO Case Manager - National (Ref: 761)

This campaign has roles available in several locations. Whilst you are able to select up to 3 location preferences, this is not mandatory and you should not choose any locations you are not prepared to travel or re-locate to at your own expense. Candidates who are made an offer for any of the locations they have expressed a preference for and decline or are unable to take up post within a reasonable timeframe will be withdrawn from the campaign. Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role. About the job DWP are looking to fill Executive Officer roles in DWP Disability Health & FED (Fraud, Error & Debt) Services, Access to Work. These are key roles for people who have a positive attitude, a desire for public service and want to make a difference to people's lives. We welcome applications from candidates who demonstrate they have the right communication skills to be responsive to the needs of a diverse group of customers, an ability to understand complex information and can make the right decision at the right time. Within Disability Services we are responsible for delivering services to millions of disabled customers across a product portfolio made up of Personal Independence Payment, Access to Work, Disability Living Allowance and Industrial Injuries Disablement Benefit. These posts are for Access to Work which is a UK government scheme that provides practical support for people with a disability, health condition, or neurodivergence to help them do their job. Depending on individual needs, it can fund things like specialist equipment, workplace adjustments, support workers, or help with travel to work. The support is tailored to the person and is designed to remove barriers so everyone can work effectively and confidently. Your role could involve a range of duties, and we are seeking people who are adaptable and flexible. Typical duties may include:

• Taking personal accountability for every customer you have contact with.
• Confidently handling inbound and outbound telephone calls, providing clear explanations, resolving queries, gathering information, and signposting customers appropriately, including in difficult or sensitive situations.
• Managing your own caseload, prioritising work effectively to meet quality, performance and timeliness standards.
• Considering each customer's case as a whole and applying relevant guidance to make fair, evidence-based decisions.
• Giving clear and explainable reasons for your decisions.
• Being polite and professional, treating customers with respect and adapting your behaviour to meet the needs of our diverse customers.
• Working on your own and as part of an inclusive and diverse team, building relationships, valuing the contribution of others and motivating colleagues to deliver a quality service.
• Taking responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
• Protecting Departmental and customers' personal information.
• Using a range of computer systems, telephony and digital platforms such as Microsoft Teams.
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .