Director of Emergency Care Reform & System Resilience

The Director of Emergency Care Reform and System Resilience is a senior system leadership role within NHS Greater Manchester, responsible for strategic oversight, commissioning leadership, performance improvement and assurance of urgent and emergency care (UEC) services and Emergency Preparedness, Resilience and Response (EPRR).

The role leads the development and delivery of an integrated, high-quality, safe and sustainable emergency care system across Greater Manchester, including accident and emergency services, urgent treatment centres, ambulance services, NHS 111, crisis response, and interfaces with primary care, community services, mental health and adult social care. Working across neighbourhood, place and system levels, the postholder addresses variation in access, flow, outcomes and experience, improves resilience and patient safety, and supports the reduction of health inequalities.

The postholder provides senior leadership for emergency care reform, acts as Senior Responsible Officer for emergency care transformation, the System Coordination Centre and annual winter planning, and leads the statutory EPRR function on behalf of the Accountable Emergency Officer., The Director of Emergency Care Reform and System Resilience provides senior system leadership for urgent and emergency care (UEC) and Emergency Preparedness, Resilience and Response (EPRR) across NHS Greater Manchester. The role is responsible for strategic oversight, commissioning leadership, performance improvement and assurance of emergency care services.

The postholder leads the development and delivery of an integrated, high-quality, safe and sustainable emergency care system across Greater Manchester, including accident and emergency services, urgent treatment centres, ambulance services, NHS 111, crisis response, and interfaces with primary care, community services, mental health and adult social care. Working across neighbourhood, place and system levels, the role addresses variation in access, flow, outcomes and experience and improves resilience, patient safety and health equity.

The postholder provides senior leadership for emergency care reform, acts as Senior Responsible Officer for emergency care transformation, the System Coordination Centre and annual winter planning, and leads the statutory EPRR function on behalf of the Accountable Emergency Officer. The role reports directly to the Board and holds senior responsibility for resources, budgets, partnerships and people leadership.

NHS Greater Manchester plans and delivers joined-up services to improve the health and wellbeing of the population of Greater Manchester. Working across neighbourhood, place and system levels, we aim to improve population health and healthcare outcomes, tackle health inequalities, enhance productivity and value for money, and support wider social and economic development.

As a senior leader within NHS Greater Manchester, you will work at system level with partners across the NHS, local government, emergency services, the voluntary, community and social enterprise sector, and regional and national bodies. The organisation operates through collaborative, matrix working to support integrated commissioning, planning, performance and improvement.

NHS Greater Manchester is committed to equality, inclusion and human rights. Equality and health inequality considerations are embedded in governance, commissioning and service development, and leaders are expected to provide visible, compassionate and inclusive leadership, creating a culture where people feel valued, respected and able to thrive.

Working for NHS Greater Manchester involves operating in a complex, high-profile environment, often responding to system challenges and incidents. You will be supported to work flexibly, collaboratively and with autonomy, while contributing to system leadership, improvement and resilience across Greater Manchester.