Director of Customer, Digital and Corporate Strategy

As a key member of our Senior Leadership Team (SLT), you will provide clear, visible and forward-thinking leadership across Customer Experience, Digital, Data, Technology, Communications, Communities & Inclusion, and the Elected Mayor & Cabinet Office. You will:

• Lead the North Tyneside Plan for Change, ensuring our transformation programme delivers sustainable, value-for-money services that embrace innovation.
• Drive excellence in customer experience, acting as the SLT lead for complaints and ensuring services are designed around the needs and voices of our residents.
• Provide strategic leadership for digital, data and technology, ensuring our organisation is modern, efficient and insight-driven.
• Oversee communications, marketing, communities and inclusion, creating a consistent, professional and customer-focused service ethos.
• Support the Elected Mayor, Cabinet and Members, ensuring high-quality strategic advice, political sensitivity and strong partnership working.
• Lead on national policy, local government reform and the Council Plan, ensuring North Tyneside is well-positioned to respond to emerging opportunities and challenges.
• Represent the Council locally, regionally and nationally, including through the North East Combined Authority.
• Provide robust performance, risk and budget management, ensuring services deliver agreed outcomes, meet statutory obligations and provide excellent value for money.
• Champion equality, diversity and inclusion, building a positive organisational culture that reflects our values and the communities we serve.
• Lead emergency planning and resilience arrangements for Customer, Digital & Corporate Services, including participation in the Duty Gold rota.
This is a rare opportunity to shape an organisation that is evolving, ambitious and committed to continuous improvement.


• Experience and/or qualifications appropriate to a senior leadership role in a large, complex organisation.
• A strong track record of leading transformation, service improvement and organisational change.
• Deep understanding of the strategic issues facing local government, including digital innovation, customer experience and corporate strategy.
• Experience of working in a political environment, with the ability to build trusted relationships with elected members, partners and stakeholders.
• Evidence of successful budget management, performance management and risk management.
• The ability to inspire, motivate and empower teams, creating a culture of high performance and continuous improvement.
• Strong communication, influencing and partnership-building skills.
• Commitment to our values: We Listen | We Care | We Are Ambitious | We Are Good Value for Money.
  
  North Tyneside Council is committed to delivering outstanding services for our residents, communities and businesses. We are passionate about creating a borough that is a great place to live, work and visit - where people are happy, healthy and able to thrive.
This is an exciting moment for North Tyneside. With the launch of our new 5-year Council Plan, we are embarking on a bold and ambitious programme of transformation. We are now seeking a visionary, values-driven Director of Customer, Digital & Corporate Strategy to help shape the next chapter of our organisation. If you are a strategic thinker who can inspire teams, champion innovation and drive meaningful change, we would love to hear from you., North Tyneside is a vibrant, diverse and welcoming borough of over 200,000 residents. From our award-winning coastline to our thriving communities and rich heritage, it is a fantastic place to live and work. We are part of the North East Combined Authority (NECA) and led by a directly elected Mayor. Our People First strategy sets out our commitment to making North Tyneside Council an exceptional place to work - where colleagues feel valued, supported and able to flourish. We are proud to champion equality, diversity and inclusion, and we welcome leaders who share our ambition to create a fairer, greener and more prosperous borough., In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council's operations, and the borough, by 50% by 2023 and to align to the Government's net zero target of 2050. We recognise the significant role we can play in the borough in helping to limit climate change, but we can't do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.