Director of Care and Transformation

St Nicholas Hospice Care is a much-valued charity providing specialist palliative and end-of-life care and support to people living with life-limiting conditions, and to their families, across West Suffolk and Thetford. With compassion and dignity at the heart of its work, the hospice supports people to live as well as possible, offering care that responds to their individual needs, wishes and circumstances.The organisation has a strong connection to its local communities and a committed team of staff and volunteers who are passionate about making a difference.

Looking ahead, St Nicholas Hospice Care is entering an important period of development, with an ambition to strengthen its services, broaden its impact and ensure it can continue meeting the needs of its communities for years to come

About the role
As Director of Care and Transformation, you will provide strategic and operational leadership across the hospice's clinical services, with responsibility for ensuring consistently high standards of care, effective governance and a culture in which quality and safety are everyone's priority.

You will play a central role in strengthening clinical oversight, safeguarding and regulatory compliance, ensuring the hospice has the systems, processes and assurance needed to deliver safe and effective services. As the hospice's Registered Manager, you will hold significant responsibility for maintaining regulatory standards and providing confidence to the Board and wider organisation.

Alongside this, you will lead the development and transformation of clinical services, working closely with colleagues to identify opportunities for improvement, strengthen leadership capability and ensure services remain responsive and sustainable. Your approach will be visible, collaborative and empowering, bringing teams with you while maintaining clear expectations and accountability.

We are seeking an accomplished and compassionate clinical leader who brings the professional credibility, strategic perspective and operational experience to lead complex services and deliver lasting improvements in care.

You will have substantial senior leadership experience within a clinical or care environment, supported by a relevant professional qualification and a strong understanding of clinical governance, safeguarding, regulatory compliance and quality assurance. You will have a track record of leading multidisciplinary teams, strengthening performance and successfully delivering service improvement or organisational change.

Shape the future of care through the development of innovative, responsive models of support that reflect the changing needs of patients, families and communities, whilst identifying opportunities to improve and extend existing services.

Equally important will be your ability to balance clinical excellence with operational and financial sustainability, make well-informed decisions and provide effective assurance to senior colleagues and trustees. You will be confident navigating complexity, managing risk and building productive relationships with regulators and external partners.

Above all, you will be a visible, inclusive and resilient leader who inspires trust, supports and develops others, and has the confidence to challenge where necessary. You will combine ambition with pragmatism, recognising what needs to be protected, what needs to improve and how to bring people with you on that journey.